Craig B. Email & Phone Number
Director, Technology Procurement - Software @ Merck
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Craig B. Location
- New York, NY, US
Craig B. Work
- 2025 -now Director, Technology Procurement - Software @
- 2024 -2025 Director and Chief of Staff, Technology Operations and Services @
- 2022 -2024 Director, IT Technology Partnership @
- 2018 -2022 Director, AMS Enterprise IT @
- 2015 -2018 Director, AMS Operations Management @
- 2008 -2015 Assoc. Director, Global ERP Operations @
- 2005 -2007 Sr. Analyst, IT Global Support Services @
- 2004 -2005 Performance Management Analyst, US Help Desk @
- 2001 -2004 Analyst, US Help Desk @
Craig B. Education
- Stevens Institute of Technology
MS (Management and Information Systems)
2003-2005 - Rutgers, The State University of New Jersey-New Brunswick
BA (History (Major), English (Minor))
1993-1997
Craig B. Skills
- Key Performance Indicators
- IT Transformation
- Customer Satisfaction
- Continuous Improvement
- Scrum
- Call Center Development
- Strategy
- Business Process Design
- IT Operations
- Agile Methodologies
- Customer Service Management
- Operations Management
- Contact Centers
- IT Management
- Communication
- ITIL
- Six Sigma
- Cross-functional Team Leadership
- Business Analysis
- Process Improvement
- Business Process Improvement
- SDLC
- Vendor Management
- Change Management
- SAP
- Business Intelligence
- Project Portfolio Management
- Visio
- Project Management
- Data Analysis
- Pharmaceutical Industry
- SharePoint
- Quality Assurance
- Program Management
- Business Process
- IT Strategy
- Leadership
- Performance Management
- PMO
- Project Planning
- Team Leadership
- IT Service Management
- PMP
- ERP
- Analysis
- Software Documentation
- SAP Products
Craig B. Summary
- Craig B., based in New York, NY, US, is currently a Director, Technology Procurement - Software at Merck. Craig B. brings experience from previous roles at Merck. Craig B. holds a 2003 - 2005 MS in Management and Information Systems @ Stevens Institute of Technology. With a robust skill set that includes Key Performance Indicators, IT Transformation, Customer Satisfaction, Continuous Improvement, Scrum and more. Craig B. has 2 emails and 2 mobile phone numbers on RocketReach.
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