Craig B. Email & Phone Number
Director, Technology Procurement - Software
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Craig B. Location
- New York, NY, US
Craig B. Work
- Director, Technology Procurement - Software @ Merck (June 2025 - Present)
- Director and Chief of Staff, Technology Operations and Services @ Merck (April 2024 - June 2025)
- Director, IT Technology Partnership @ Merck (September 2022 - September 2024)
- Director, AMS Enterprise IT @ Merck (October 2018 - September 2022)
- Director, AMS Operations Management @ Merck (April 2015 - October 2018)
- Assoc. Director, Global ERP Operations @ Merck (January 2008 - March 2015)
- Sr. Analyst, IT Global Support Services @ Merck (August 2005 - December 2007)
- Performance Management Analyst, US Help Desk @ Merck (June 2004 - July 2005)
- Analyst, US Help Desk @ Merck (March 2001 - May 2004)
Craig B. Education
- Stevens Institute of Technology
MS (Management Information Systems, General)
2003-2005 - Rutgers University
BA (History (Major), English (Minor))
1993-1997
Craig B. Skills
- Key Performance Indicators
- IT Transformation
- Customer Satisfaction
- Continuous Improvement
- Scrum
- Call Center Development
- Strategy
- Business Process Design
- IT Operations
- Agile Methodologies
- Customer Service Management
- Operations Management
- Contact Centers
- IT Management
- Communication
- ITIL
- Six Sigma
- Cross-functional Team Leadership
- Business Analysis
- Process Improvement
- Business Process Improvement
- SDLC
- Vendor Management
- Change Management
- SAP
- Business Intelligence
- Project Portfolio Management
- Visio
- Project Management
- Data Analysis
- Pharmaceutical Industry
- SharePoint
- Quality Assurance
- Program Management
- Business Process
- IT Strategy
- Leadership
- Performance Management
- PMO
- Project Planning
- Team Leadership
- IT Service Management
- PMP
- ERP
- Analysis
- Software Documentation
- SAP Products
- Business Strategy
- DevOps
- IT Consulting
- Negotiation
- Technology Management
Craig B. Summary
- Craig B., based in New York, NY, US, is currently a Director, Technology Procurement - Software at Merck. Craig B. brings experience from previous roles at Merck. Craig B. holds a 2003 - 2005 MS in Management Information Systems, General @ Stevens Institute of Technology. With a robust skill set that includes Key Performance Indicators, IT Transformation, Customer Satisfaction, Continuous Improvement, Scrum and more. Craig B. has 2 emails and 2 mobile phone numbers on RocketReach.
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