Courthill Systems Information

Service Intelligence, is a collaborative service model for the business to partner effectively across shared services and business support organisations such as IT, Finance, HR, Legal & Trade Compliance. Closing the gap between the service teams and the business to co-create value and ensuring a focus on the structure and dynamics of the organisation and its goals. This in turn leads to a more collaborative design process and effective transition to operational delivery through a process called Design to Operate. Service Intelligence is scalable and adaptable, being able to extend across key service areas of IT, HR, Trade Compliance, Legal, Finance and Facilities, building a common framework for excellence in customer service. With the stability created through the Design to Operate method comes agility. Realising value for the business through collaboration and transparency, a better customer experience whilst offering operational efficiencies and managing costs. The root of Service Intelligence is enabling data consistency which is leveraged through Business Intelligence (BI), enabling organisations to strategise and execute through data driven decisions, leading to efficiencies and improved performance, enabling change to be executed quickly and without excessive bureaucratic processes. I have seen the mistakes and experienced the fallout that can happen through silo working, technical debt, customers not working with IT, IT not listening to customers, ultimately failing to deliver on the business goals. Service Intelligence was created to combine lessons learnt with modern working practices, co-creating value through services that are customer and value driven. Do you want to know more about Service Intelligence? Go to the Service Intelligence web site and read the White Paper "Service Intelligence -Value Realisation by Design". http://www.courthill.co.uk/xdoc/Service%20Intelligence%20-Value%20Realisation%20by%20Design.pdf)