Cottonwood Software LLC Information

We pride ourselves in friendly and professional service both before and after the sale. Whether you have questions about the software or need technical support, we will do our best to accommodate you. Take a look at what some of our customers say about our support on the customer comments page. That said, please understand that Campground Master is sold as a "do-it-yourself" program. We expect you to be able to use the extensive documentation to learn the system and as a reference before calling for support. - We don't provide on-site or remote training or setup. - Most issues can be handled easily by phone or E-mail, so we don't remote into your computer unless deemed absolutely necessary to diagnose a real bug in the software. - We will help guide you to the part of the documentation that has the information you need, and will help you through specific issues that you're having trouble with getting to work if the documentation isn't specific enough. Is there a time limit to the free support? If you need help years down the road for a serious problem, we won't leave you out in the cold. We'll support older versions to a point, as long as the issue is solvable with the old version. However we do require you to keep current with updates subscription if you need frequent help (e.g. more than one call per month). Note: Free support does not transfer to new users -- click here for more details. However, there are certain limitations to free support:While we pride ourselves in the depth and availability of our free support, which goes far beyond even the paid support available with most software companies, we must make certain reasonable disclaimers. We will do our best to answer any questions and solve operational problems, and provide limited walk-throughs on functions of our software if the documentation does not include the necessary information. However we cannot provide extensive configuration services or comprehensive training, or provide support for basic Windows functionality, 3rd-party software, or hardware not purchased from us. If the documentation or a newsletter has detailed information on solving a problem, or if we can E-mail the steps to you, we will expect you to work through it on your own time rather than having us walk you through it on the phone. Free support applies only to the original purchaser or licensee of the software. If your business changes ownership, management or primary software users, and such a change results in us instructing the new users in the basic functionality or setup, then we may require a new license to be purchased in order to continue support.