Senior Manager Customer Experience @ (August 2022 - September 2026)
Customer Experience Manager @ (May 2021 - August 2022)
Customer Experience Research Lead @ (July 2018 - April 2021)
Customer Experience Lead - Business Transformation @ (November 2016 - July 2018)
Customer Research and Design Testing Manager @ (July 2013 - November 2016)
Senior UX Researcher @ (June 2011 - July 2013)
Experience Architect @ Different (September 2009 - May 2011)
Senior Usability Engineer @ Silverbrook Research (June 2008 - February 2009)
Senior Portfolio Manager @ (March 2005 - April 2008)
Human Factors Engineer @ (October 2003 - March 2005)
Human Factors Intern @ Hewlett-Packard (May 2000 - September 2002)
Graduate Research Assistant @ (January 1997 - January 2002)
Corrina Liao Education
Wichita State University
Certification (Functional Aging)
Pittsburg State University
MS (Human Resource Development)
Pittsburg State University
BBA (Finance)
Wichita State University
Ph.D (Human Factors Psychology)
Wichita State University
MA (Psychology)
Corrina Liao Skills
User Research
User Acceptance Testing
Project Management
Conceptual Modeling
Human Factors Engineering
Product Design
Customer Insight
Service Design
User Experience
User Interface Design
Interaction Design
User Interface
User-centered Design
Persona
Usability
User Experience Design
Wireframes
Contextual Inquiry
Wire Framing
User Scenarios
Requirements Gathering
Experience Design
Information Architecture
Human Factors
Heuristic Evaluation
Usability Engineering
Human Computer Interaction
Web Design
Information Design
Design Thinking
Mobile Design
Axure
Program Management
Usability Testing
Team Building
Team Management
Net Promoter Score
GUI
Consulting
Requirements Analysis
Stakeholder Management
User Centered Design
Business Analysis
Strategy
Operations
Testing
Microsoft Excel
Marketing
Customer Service
SQL
Management
Design
Research
Corrina Liao Summary
Corrina Liao, based in Sydney, NSW, AU, is currently a Senior Manager Customer Interface at Sydney Trains. Corrina Liao brings experience from previous roles at Sydney Metro and Telstra. Corrina Liao holds a Certification in Functional Aging @ Wichita State University. With a robust skill set that includes User Research, User Acceptance Testing, Project Management, Conceptual Modeling, Human Factors Engineering and more. Corrina Liao has 3 emails and 1 mobile phone numbers on RocketReach.
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