2011 -2012 End User Support Data Integration Specialist @
2010 -2010 Microsoft Certification Student @
2009 -2010 Microsoft Certification Student @
2007 -2009 Customer Service Representative @
2002 -2007 Help Desk Support Specialist @
2001 -2002 Computer Skills Instructor @
2001 -2002 Tech Support – Level 2 @
1995 -1998 Computer Lab Supervising Head Monitor @
Cormac Smith Education
Hobart and William Smith Colleges
BA (Philosophy, Classics, Theater)
1994-1998
Cormac Smith Skills
Transport Layer Security (TLS)
Mac
Entertainment Industry
Electronic Medical Record (EMR)
Post-Sales Support
REST APIs
Point of Sale (POS) Systems
Google Docs
Data Analytics
Query Writing
Team Collaboration
Creative Problem Solving
Root Cause
Easily Adaptable
Customer Requirements
Ticketing Systems
Data Flow
Timelines
Feature Prioritization
Diagram Design
Critical Thinking
Technical Systems
Information Technology
Data Extraction
Customer Onboarding
Computer Science
Postman API
Interpersonal Communication
Customer Experience Management
Technical Documentation
System Configuration
Interpersonal Skills
Support Engineers
Workload Prioritization
Product Training
Technical Demonstrations
Problem Analysis
RDBMS
Amazon Web Services (AWS)
Desktop Application Support
Object-Oriented Programming (OOP)
Microsoft Office
Analytical Skills
Web Technologies
Service-Level Agreements (SLA)
Documentation
Problem Solving
Presentations
Oral Communication
Internet Protocol Suite (TCP/IP)
Customer Success
Communication
Application Support
Microsoft SQL Server
SQL
SQL Server Management Studio
Visual Studio
C#
Technical Support
XML
HTML
.NET
Customer Service
Networking
Windows
Databases
Software Development
JavaScript
Windows Server
SDLC
Agile Methodologies
Quality Assurance
Testing
Operating Systems
Requirements Analysis
Web Development
SharePoint
Project Management
Web Applications
Linux
Java
MySQL
Cascading Style Sheets (CSS)
Troubleshooting
Jira
Mobile Applications
Confluence
Consulting
Production Support
SSIS
Net
T Sql
Scrum
Visio
Support
ASP.NET
Visual Basic
Oracle SQL Developer
PL/SQL
Microsoft Certified Professional
SSRS
Servers
Cormac Smith Summary
Cormac Smith, based in Kissimmee, FL, US, is currently a Senior Production Support Analyst at Group 1001. Cormac Smith brings experience from previous roles at Publix Super Markets, Pegasystems, ANDMORE and Florida Virtual School. Cormac Smith holds a 1994 - 1998 BA in Philosophy, Classics, Theater @ Hobart and William Smith Colleges. With a robust skill set that includes Transport Layer Security (TLS), Mac, Entertainment Industry, Electronic Medical Record (EMR), Post-Sales Support and more. Cormac Smith has 3 emails on RocketReach.
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