Director of Marketing and Seller Engagement @ (April 2020 - January 2022)
Director Of Customer Support @ (April 2016 - April 2020)
Support Agent and Player Experience @ (November 2011 - April 2016)
Support Agent and Player Experience @ Three Rings Design (April 2005 - November 2011)
Group Coordinator and Customer Support @ (April 1999 - April 2003)
Corey Ryman Education
University of Missouri - Kansas City
Corey Ryman Skills
Zendesk
Basecamp
Wikis
Mobile Games
Mobile Applications
Google Docs
Customer Support
Online Gaming
Quality Assurance
MMO
Customer Satisfaction
MMORPG
Game Testing
Gameplay
Computer Games
Forums
Community Management
Game Design
Xbox 360
Casual Games
OTRS
Remote User Support
Teamwork
Microsoft Word
Microsoft Excel
Event Planning
Forum Postings
Game Development
Level Design
Live Chat Support
Email Support
Customer Service
Bug Tracking
Video Games
Social Games
Android
Mobile Devices
JIRA
Confluence
AI-Assisted Workflow Design
B2B Commerce
B2C e-commerce
Business Process Improvement
Business Relationship Management
CRM & ERP Systems
Call Center Development
Competitive Pricing
Continuous Improvement
Contract Negotiation
Cross-functional Coordination
Cross-functional Team Leadership
Customer Experience
Customer Experience Management
Customer Marketing
Customer Relationship Management (CRM)
Customer Retention
Customer Service Management
Customer Service Operations
Customer Service Training
Data Mapping
Data-driven Decision Making
Drop Ship
E-Commerce
Excel / Google Sheets (Advanced)
Facebook Marketing
Financial Modeling & Cost Analysis
Forecasting
Forecasting & Demand Planning
Fulfillment
Google Analytics (in progress)
Interpersonal Skills
Inventory Management
Inventory Planning
KPI Development & Reporting
KPI Implementation
Knowledge Base Development
Logistics Management
Microsoft Office
New Hire Training
Onboarding
Operational Strategy
Order Management
Pricing Strategy
Program Development
Program Management
Purchasing
Retention Management
SOP Development
Service-Level Agreements (SLA)
Software Testing
Spreadsheets
Strategic Partnerships
Supplier Management
Supplier Negotiation
Supply Chain Management
Technical Support
Vendor Management
Warehouse Operations
Wholesale Purchasing
Workflow Management
Corey Ryman Summary
Corey Ryman, based in Independence, MO, US, is currently a Director Of Operations at GearLaunch. Corey Ryman brings experience from previous roles at Grey Havens, LLC, GearLaunch and SEGA Networks Inc. and Three Rings Design Studio. Corey Ryman holds a University of Missouri - Kansas City. With a robust skill set that includes Zendesk, Basecamp, Wikis, Mobile Games, Mobile Applications and more. Corey Ryman has 6 emails and 2 mobile phone numbers on RocketReach.
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