Vertex is a leader in BPO and Customer Management Outsourcing, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.
Deep practitioners
It is our peoples’ skills, combined with industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand and customer experience, we work to develop and deliver effective customer programs to optimise performance. Leveraging enhanced metrics, we develop effective programs to optimize performance and deliver a great experience for your customers.
Electricity of new ideas
Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.
Same side of the table partnerships
Our culture focuses on teaming to build effective solutions with quantifiable business benefit. We are innovative and adhere to a “same-side of the table” philosophy. Working with you, we can help you transform your business operations, making them more efficient and effective.
The RiskPoint Group is one of Europe’s largest Managing General Underwriters (MGUs), providing best in class insurance solutions to businesses and their advisors globally. The RiskPoint Group operates as RiskPoint in Europe and Asia and RP Underwriting in the rest of the world.
With 300+ employees and 16 locations in Europe, North America, and Asia Pacific, the RiskPoint Group engages expert underwriting and specialized, in-house claims teams within Accident & Health, Transactional Risk, Property & Construction, Renewable Energy, Offshore Upstream, and Liabilities.
The RiskPoint Group is a Coverholder with Lloyd’s of London and is backed by a strong panel of well-reputed insurance companies.
Established in 1994, Link Technologies, Inc. is a management consulting and engineering firm with close to 19 years of professional experience. Link is a small woman-owned business headquartered in metropolitan Washington, D.C. and incorporated in the State of Maryland, with staff located in the states of Tenessess, Maryland, Wahington, Virginia, and Colorado. Staff affiliation and past work experience includes national laboratories, commercial nuclear industry, federal agencies, private sector, academia, and military.
Our personnel possess advanced degrees and professional certifications. Core competencies include engineering, design, and analytical solutions, nuclear faciility safety analysis and reviews, project and program management, quality assurance (QA), risk analysis/managemeennt, development of web-based applications and data analysis, program and policy support related to environment, safety and health (ES&H), and outreach and awareness initiatives including specialized and scientific workshops, conferences, and training events.
LINK has a favorable DOE Foreign Ownership, Control, or Interest (FOCI) determination and an inhouse DOE-approved Facility Security Officer (FSO). Many of the personnel hold current DOE Top-Secret “Q” clearance. LINK’s accounting system and procedures have been reviewed and audited by the Defense Contract Audit Agency (DCAA). LINK holds a GSA MOBIS Federal Supply Schedule (FSS), Contract # GS-10F-0044J.
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