converse360 Information

converse360 enables organisations to automate customer and internal processes using conversational and generative AI. This results in more effective customer communication and engagement – listening, responding and transacting – and improves employee productivity. Our expert UK-based team has built a no-code, end-to-end orchestration platform that powers intelligent AI Assistants. These connect seamlessly to existing business systems including UC/CCaaS, CRM and others, and are simple, fast and cost-effective to implement and manage in-house. Our Assist-Me platform gives customers and employees instant, 24/7 access to the information and support they need, in their preferred channel – improving satisfaction, response speed and service quality. We unlock the knowledge within your organisation and make it universally accessible through secure, dynamic conversational interfaces. These multi-channel chat clients automate answers and actions across voice, web, mobile and messaging apps, with intelligent, seamless handover to contact centres or live agents when needed – transforming customer experience and improving operational efficiency.