converse360 enables organisations to automate customer and internal processes using conversational and generative AI. This results in more effective customer communication and engagement – listening, responding and transacting – and improves employee productivity. Our expert UK-based team has built a no-code, end-to-end orchestration platform that powers intelligent AI Assistants. These connect seamlessly to existing business systems including UC/CCaaS, CRM and others, and are simple, fast and cost-effective to implement and manage in-house. Our Assist-Me platform gives customers and employees instant, 24/7 access to the information and support they need, in their preferred channel – improving satisfaction, response speed and service quality. We unlock the knowledge within your organisation and make it universally accessible through secure, dynamic conversational interfaces. These multi-channel chat clients automate answers and actions across voice, web, mobile and messaging apps, with intelligent, seamless handover to contact centres or live agents when needed – transforming customer experience and improving operational efficiency.
| Website | https://www.converse360.co.uk |
| Employees | 11 (6 on RocketReach) |
| Founded | 2018 |
| Technologies |
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| Industry | Information Technology and Services |
| Keywords | Customer Service Automation, Service Automation Platform, Customer Service Software, Conversational Ai, Chatbot Platform, Ai Powered Customer Service, Customer Support Automation, Omnichannel Customer Service, Automated Customer Service, Conversational Ai Platform, Customer Engagement Platform, Helpdesk Automation, Contact Center Automation, Customer Experience Automation, Business Process Automation, Intelligent Automation, Digital Customer Service, Customer Support Software |
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Richard Brown is the Managing Director of converse360.
6 people are employed at converse360.