Convergecom Information

Convergecom helps Australian businesses simplify complex communications and build a clearer path forward. We combine deep experience across established Avaya environments and business phone systems with modern capabilities including cloud communications, Microsoft Teams integration, AI-powered call handling, CRM workflows and connected business systems. Our approach is practical: Keep what works. Improve what is holding you back. Modernise where it makes sense. We do not believe every business needs the same answer. Sometimes the right path is cloud. Sometimes hybrid. Sometimes optimisation. The important thing is understanding the current environment, identifying the real problem and choosing technology that fits the business—not the other way around. Convergecom supports organisations across a broad range of communication needs, including: • Business phone system installation • Avaya expertise and support • Service and maintenance • Remote diagnostics and system changes • Cloud and unified communications • Microsoft Teams integration • AI reception and smarter call handling • CRM and workflow integrations • Training and user adoption • Data and voice cabling • Multi-site and hybrid communications • Ongoing technical support We work with businesses that need more than a one-size-fits-all technology provider. That can mean extending the life of an existing phone system, improving call routing, supporting remote teams, introduci Our market is primarily to Dealers and Carriers as there technical resource but we do also have our own direct customer base we service as well. We do not activley sell or have salesmen, as service is our market and we do it well We are essentially technicians for hire so if you need reliable, professional service with your own or your customers' telephone system, we can help All of our Avaya technicians are Avaya certified and also carry the Telecommunications Industry Association Convergence Technologies Professional Certification