Contact Centre Network NI (CCNNI) Information

Contact Centre Network NI (CCNNI) is an industry focused membership organisation delivering support to contact centres across Northern Ireland. We’re a community where members can network, share best practice and identify new ideas and opportunities for your business. We aim to... • Raise awareness of the contact centre industry and position it as a career of choice • Build a network of contacts to share best practice • Enhance skills and professional development Membership is open to any contact centre, shared service centre or helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry. We offer multiple membership packages which can be found on our website. So why join us? Through contact centre membership you can: • Network and share best practice with industry leaders • Keep up to date with the latest industry developments • Join an extensive programme of events and special interest groups • Gain access to industry information and advice via our dedicated helpdesk • Enjoy special membership discounts for our paid-for events, training and annual awards Our members benefit from many free initiatives including: Business Seminars - Attend up to four business seminars per year, featuring industry experts on a range of relevant topics to share best practice and encourage innovation. Member Visits - Enjoy the unique opportunity of visiting other member operations in the region – great for bench marking. User Groups - Our special interest user groups enable more of your people to share industry information and gain tips to take back to the business. Helpdesk- Through the Helpdesk members can connect with the region and gain advice on any topic, challenge, bench marking or market intelligence.