Contack Information

The objective of hiring is getting the right people into the organization, but this is difficult to assess before an individual has actually begun working. Ultimately, hiring is a prediction problem. Using pre-hire assessments, resumes, and personal experience, recruiters try to predict which candidates will bring the greatest value by performing well and remaining with the company over time. Hiring managers need a better way to identify which candidates will deliver better performance and remain with the company longer. Business Process Outsourcing companies hire tens of thousands of call center agents each year. Improving turnover rates or employee performance in this environment can result in millions of dollars saved. To identify top candidates, Contack uses proprietary Machine Learning algorithms to predict the Employee Lifetime Value™. Hiring Managers can use our software to screen candidates and select the best.