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CRG is a specialist payments consultancy helping card issuers, acquirers, fintechs, and ISOs solve high-impact challenges across the payments ecosystem — from strategy to execution. We combine deep, real-world experience with top-tier consulting rigor to deliver measurable gains in revenue, efficiency, and compliance. Our team includes former executives from Visa, Amex, and leading banks, as well as ex-Big Four consultants and fintech entrepreneurs. Our focus areas include: • Payment Economics – Optimize network fees, interchange, and cost structures to improve P&L and maximize margins. CRG’s proprietary platform, CardTraq, automatically analyzes monthly network invoices and flags savings opportunities, exceptional items, and new fees. • Disputes – Transform dispute resolution into a strategic advantage through automation, operational design, and compliance with regulatory and network rules. Our Dispute Pre-filing service offers flexible, on-demand advice on complex cases. • Innovation – Identify and launch scalable card and payment solutions that will generate real user traction. • SMB & Commercial – Build winning card strategies for the underserved small business and commercial segments. • Co-Brand & Consumer Cards – Improve program performance, activation, and partner alignment. • Compliance – Navigate regulatory and network complexity while minimizing risk and cost. With CRG, you get more than advice. We deliver tangible outcomes through tailored engagements, including flexible delivery models and performance-linked pricing. Whether launching a new product, optimizing a portfolio, or modernizing dispute operations, we partner with clients to turn payments into a competitive edge.

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Marcela Saracay is the Co-Founder and Operations Manager of Consulting Resource Group.

7 people are employed at Consulting Resource Group.

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