Constellation AI Information

In pursuit of our vision to facilitate human like conversational AI capability, we’ve developed a market defining AI Digital Assistant Solution that we’re now deploying into customer care centres: • Facilitates an automated yet fluent, human-like interaction for call centres & their customers • Dramatically improves customer wait times, average call handling time, first-touch query resolution & ability to connect the customer to specialist services quickly & efficiently • Targets a level of automation of 30%+ • Yields savings in excess of 50% of call centre overhead The solution is a natural fit for large call centres across multiple industries including (but not limited to) short-term & medical insurance, debt recovery & financial services. We’ve also developed & patented a novel Data Compression Algorithm which has been independently benchmarked & endorsed, with unique capabilities including: • High compression levels of 90%+ (well ahead of existing industry standards) in image, video, satellite, CCTV & machine logs • Little/no visual quality degradation • Extreme noise resilience which can lead to improvement in data quality e.g. image & video - compression can enhance details e.g. number plates, facial recognition etc • Delivering highly efficient search - including video/image similarity search or event/scene recognition (not typically achievable with standard codecs on compressed files) Adoption of our codec yields material costs savings for industries and companies that transmit & store large quantities of data including inter alia • Satellite transmission • Security & surveillance • Maritime & airline industry & other IoT applications • Medical diagnostics • Surveying (geological oil & gas exploration; Agri-tech, water & power utilities) If you’re interested in hearing more about how Constellation AI could improve your customer experience & reduce costs through automation and efficiency, please do reach out and a member of our team will be in touch.