Complyr Information

Built from more than 20 years of regulated complaint handling experience, Complyr is designed around what complaint teams actually do, and what leaders need to make good decisions. We understand that different complaint types and their teams have different requirements, so we've purposely made the system fully customisable. Complyr can be used by complaint teams across all industries. Complyr's software brings cases, evidence, workflows, customer updates and reporting together in one place, replacing scattered inboxes, spreadsheets and manual trackers. A secure case portal linked to each complaint file keeps shared communication, updates and evidence connected to the case. Customers and other external parties can only access information chosen to be shared with them. All internal work by the team remains private. Complyr captures data as complaints are handled, providing a single source of truth for consistent reporting. Fast and flexible reporting means reports can be as high-level or in-depth as required and always available. This gives leaders more confidence in the data and much better oversight of trends and emerging issues. Our team also offers the option of professional services to help leaders review complaint processes, design workflows, and get the most value out of their complaint data. Complyr has been used at Vision Funding and Ozoomi to manage complaints and prepare Financial Conduct Authority (FCA) reports and Financial Ombudsman Service (FOS) case bundles for submission. This extended practical use, alongside feedback we actively seek from clients, helps us stay agile and refine the software to meet the needs of its users. Transparent pricing on our website helps teams of all sizes choose a subscription plan that works for them. Why not see Complyr in action by booking a demo or watching a 2-minute video: https://www.complyr.co.uk/demo