Complyr Information

If you're still managing complaints across inboxes, spreadsheets and shared folders, you could be missing valuable insight into what's happening across your products and services. Complyr's complaint management software keeps complaint investigations, evidence and customer communication in one secure system. Fully configurable workflows help teams manage actions and deadlines, while reporting from case data supports oversight and root cause analysis. Built from more than 20 years of complaints, operations and compliance experience, Complyr supports teams of all sizes across all sectors, including regulated industries. Capture complaint details, evidence and notes in one structured case record. Build workflows around your complaint process, with clear actions, responsibilities and deadlines to support faster, more consistent outcomes. A secure case portal keeps customer and third-party messages, documents and updates connected to each complaint, with action alerts for handlers. External parties only see information shared with them; internal work stays private. Reporting and root cause analysis use data captured as cases progress. Leaders can monitor workloads, investigate emerging trends and evidence improvements across products and services. Explore the detail behind headline figures with flexible reports built around the questions you need answered. Ozoomi and clients who supplied performance data reported an average 85% reduction in time spent on complaint reporting. Our professional services help teams review complaint processes, design workflows and realise the value of well-structured complaint data. Complyr was used for a year at Vision Funding and Ozoomi to manage live complaints, produce Financial Conduct Authority (FCA) reports and prepare Financial Ombudsman Service (FOS) submissions. Client feedback continues to inform its development. Explore our pricing, watch the two-minute video or book a demo: https://www.complyr.co.uk/