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Collins Agai Location
Nairobi County, Kenya
Collins Agai Work
Head of Customer @ (April 2024 - Present)
Head of Farmer Partnership and Farmer Experience @ (June 2022 - August 2024)
Consultant - Call Center Operations @ (November 2021 - May 2022)
Call Center Consultant @ (February 2021 - July 2021)
Head Of Customer Care Operations @ (June 2018 - October 2020)
Independent Contractor – Customer Service Operations @ (May 2017 - May 2018)
Customer Care Manager @ Tuskys Official (January 2016 - May 2017)
Head - Customer Care Operations @ (October 2013 - November 2015)
Call Centre Team Leader @ afb - all you can be (July 2010 - September 2013)
Call Centre Team Leader @ (May 2009 - April 2010)
Call Center Agent @ (May 2007 - March 2009)
Collins Agai Education
Maseno University
Bachelor of Business Administration (Finance)
2007-2011
Kenya Technical University
(Advertising, Public Relations, Communication)
2005-2007
Collins Agai Skills
Customer Service
Customer Retention
Leadership
Marketing Strategy
Complaints Resolution
Customer Experience
Customer Relations
Contact Centers
Start-ups
Sales
Contact Centre
Perfomance Reporting
Service Recovery
Customer Relationship Management
CRM
Strategic Planning
Microsoft Office
Management
Team Leadership
Team Management
Telecommunications
Microsoft Excel
Customer Relationship Management (CRM)
Business Strategy
Customer Relationship Management Crm
Healthcare
User Experience
Start Ups
Collins Agai Summary
Collins Agai, based in Nairobi County, Kenya, is currently a Head of Customer at ARC Ride. Collins Agai brings experience from previous roles at Komaza, PalmPay, Turaco and Copia Kenya. Collins Agai holds a 2007 - 2011 Bachelor of Business Administration in Finance @ Maseno University. With a robust skill set that includes Customer Service, Customer Retention, Leadership, Marketing Strategy, Complaints Resolution and more. Collins Agai has 3 emails and 1 mobile phone numbers on RocketReach.
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