Colin Thornback Email & Phone Number
Claims Resource and Capacity Planning Manager @ Aviva
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Colin Thornback Location
- Manchester, GB
Colin Thornback Work
- Claims Resource and Capacity Planning Manager @ (July 2026 - Present)
- Resource Planning Team Leader @ (February 2021 - June 2026)
- Supply Planning Analyst @ (November 2020 - February 2021)
- Production Planning Analyst @ (June 2017 - November 2020)
- Real Time Analyst @ (November 2015 - June 2017)
- Virtual Customer and Workflow analyst @ (May 2015 - November 2015)
- Customer Service Advisor @ (February 2012 - May 2015)
Colin Thornback Education
- University of Lancashire
BSc International Business and management (Economics)
2010-2012 - Runshaw College
BUSINESS (MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2006-2008
Colin Thornback Skills
- Analytical Skills
- Budgeting
- Business Analysis
- Business Relationship Management
- Call Centers
- Capacity Planning
- Change Initiatives
- Coaching
- Communication
- Contact Center Management
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Demand Planning
- Forecasting
- ITIL
- IVR
- Integration
- Key Performance Indicators
- Operations
- Operations Management
- Organization Skills
- Performance Management
- Process Automation
- Process Improvement
- Scenario Planning
- Service Delivery
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Team Management
- Telecommunications
- Variance Analysis
- Workforce Management
- Workforce Planning
Colin Thornback Summary
- Colin Thornback, based in Manchester, GB, is currently a Claims Resource and Capacity Planning Manager at Aviva. Colin Thornback brings experience from previous roles at Direct Line Group and Swinton Insurance. Colin Thornback holds a 2010 - 2012 BSc International Business and management in Economics @ University of Lancashire. With a robust skill set that includes Analytical Skills, Budgeting, Business Analysis, Business Relationship Management, Call Centers and more. Colin Thornback has 1 emails and 1 mobile phone numbers on RocketReach.
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