Colin McShane Email & Phone Number
Tech Lead - Genesys Engineering @ eBay
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Colin McShane Location
- Ireland
Colin McShane Work
- Tech Lead - Genesys Engineering @ (March 2020 - Present)
- Senior Genesys Engineer @ (January 2017 - March 2020)
- Genesys Consultant @ (January 2014 - September 2016)
- Genesys Consultant (contract) @ (July 2012 - December 2013)
- Genesys SME @ (May 2006 - July 2012)
- Telecoms Engineer @ Euroconex (May 2004 - May 2006)
- Voice Customer Engineer @ EDS (March 2000 - May 2004)
Colin McShane Education
- Letterkenny Institute of Technology
(Legal Studies)
1995-1997
Colin McShane Skills
- Call Logging
- IVR
- Genesys
- CTI
- SIP
- Outsourcing
- Avaya
- Call Center
- ITIL
- Architecture
- Integration
- Telecommunications
- Call Centers
- Solution Architecture
- Telephony
- Contact Centers
- Servers
- Customer Experience
- Inbound Marketing
- Routing
- Enterprise Software
- Architectures
- Session Initiation Protocol (SIP)
- Session Initiation Protocol Sip
- Session Initiation Protocol
Colin McShane Summary
- Colin McShane, based in Ireland, is currently a Tech Lead - Genesys Engineering at eBay. Colin McShane brings experience from previous roles at eBay, PayPal, eircom and ELAVON. Colin McShane holds a 1995 - 1997 Letterkenny Institute of Technology. With a robust skill set that includes Call Logging, IVR, Genesys, CTI, SIP and more. Colin McShane has 3 emails on RocketReach.
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