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Colette Smith Location
New York, NY, US
Colette Smith Work
Senior Claims Manager @ (August 2020 - Present)
Healthcare Call Center Manager @ (November 2003 - October 2019)
Network Account Manager @ (January 2000 - January 2003)
Senior Dedicated Service Manager @ (January 1997 - January 1999)
Account Manager @ (January 1992 - January 1996)
Claims Specialist @ (January 1990 - January 1992)
Colette Smith Education
Pace University
Bachelor’s (Communications Marketing)
1994-1998
Colette Smith Skills
Analytical Skills
Business Relationship Management
Call Center Administration
Call Center Development
Change Management
Claims Management
Communication
Consumer Relations
Contact Center Management
Contact Center Operations
Contact Center Optimization
Contract Negotiation
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Inventory Management
Leadership
Management
Process Improvement
Resource Management
Team Building
Training
Training & Development
Workforce Management
Colette Smith Summary
Colette Smith, based in New York, NY, US, is currently a Senior Claims Manager at Molina Healthcare. Colette Smith brings experience from previous roles at MetroPlus Health Plan, Montefiore Health System, Oxford Health Plans and NYLCare Health Plans Inc. Colette Smith holds a 1994 - 1998 Bachelor’s in Communications Marketing @ Pace University. With a robust skill set that includes Analytical Skills, Business Relationship Management, Call Center Administration, Call Center Development, Change Management and more. Colette Smith has 1 emails and 3 mobile phone numbers on RocketReach.
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