Colette O'Reilly Email
Head of Customer Operations and Transformation @ Laya healthcare
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Colette O'Reilly Location
- Cork, IE
Colette O'Reilly Work
- 2026 -now Head of Customer Operations and Transformation @
- 2022 -2026 Client Partner Director @
- 2019 -2026 Operations Director @ Capita Customer Solutions
- 2019 -now Operations Director @
- 2015 -2019 General Manager @
- 2012 -2015 Operations Director @
- 2010 -2012 Head Of Operations @
- 2005 -2010 Service Delivery Manager @
Colette O'Reilly Education
- Munster Technological University
Bachelor's degree (Public Relations Communication)
2002-2004
Colette O'Reilly Skills
- Contact Centers
- Call Center
- BPO
- Call Centers
- Outsourcing
- Service Delivery
- Management
- Performance Management
- Team Management
- Customer Experience
- Operations Management
- Customer Satisfaction
- Sla
- Change Management
- Inbound Marketing
- Workforce Management
- CRM
- Team Leadership
Colette O'Reilly Summary
- Colette O'Reilly, based in Cork, IE, is currently a Head of Customer Operations and Transformation at Laya healthcare. Colette O'Reilly brings experience from previous roles at Capita, Capita Customer Solutions and Abtran. Colette O'Reilly holds a 2002 - 2004 Bachelor's degree in Public Relations Communication @ Munster Technological University. With a robust skill set that includes Contact Centers, Call Center, BPO, Call Centers, Outsourcing and more. Colette O'Reilly has 2 emails on RocketReach.
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