The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes.
Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial.
AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused.
We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all.
AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal.
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We have devoted almost 30 years helping people to achieve the lifestyle they want. Over this time I have learnt that everyone is different, with different desires and life experiences, but one thing we all have in common is the need to plan and manage our financial future.
At Advisory Group we are committed to helping you achieve the lifestyle you want through professional, personal advice and exceptional service. With the backing of AMP, one of Australia’s largest financial institutions, we have access to extensive research, technical and education resources and offer a wide range of financial products and services from a vast range of leading fund and mortgage managers.
Our highly qualified team has developed a reputation for giving the highest quality, advice and providing exceptional service to the local community since 1987.
Once you have set your sights on the lifestyle you desire, we can then work together to develop a plan that will help you achieve the kind of financial future you look forward to.
Advisory Group Pty Limited ABN 46 003 829 333 trading as Advisory Group is an Authorised Representative and Credit Representative of AMP Financial Planning Pty Limited ABN 89 051 208 327 Australian Financial Services Licence 232706 and Australian Credit Licence 232706.
View our FSCG https://advisorygroup.com.au/fscg
Any advice contained in this webpage is of a general nature only and does not take into account the objectives, financial situation or needs of any particular person.
Fortnum Private Wealth is an Australian licensee for quality, client centric advice businesses. We are committed to reinventing the advice process to deliver enhanced outcomes and a better experience for our clients.
Fortnum Private Wealth continue to uphold the central core value that ‘our clients must come first’; providing our Principal Practices with a competitive edge in all areas including technology, research, PI insurance and access to market leading solutions.
Fortnum Private Wealth Ltd ABN 54 139 889 535 AFSL 357306