cloudmotion Information

cloudmotion is a boutique consultancy specializing in customer experience. Our consultants design tailored customer journeys and then implement them end-to-end for our clients. Founded in 2012 by Heimen van Duinkerken, driven by the belief that SMEs deserve genuinely high-quality expertise in this field. Since then we've grown into cloudmotion group: in 2024 we added our UX/UI design department for the design and build of websites, web shops and help centers, and in 2025 we joined forces with facility contact center Byteleaders to offer an even broader portfolio of services. We work with organizations across a wide range of sectors, including leisure, e-commerce, retail, energy and installation companies, and public transport. Our approach is entrepreneurial, proactive and hands-on, with short lines of communication and a keen eye for what fits your organization. We help you with: 🧭 Improving the customer journey CX audits, consultancy, website and shop development, conversion optimization and SaaS solutions. From strategy to conversion. ⚙️ Optimizing customer contact Zendesk implementations and migrations, AI and automation, integrations, telephony and quality management. Smartly set up, efficiently run. 📊 Gaining customer insight Data warehousing, customer service dashboards, KPI insights, loyalty systems and CRM. From data to actionable steering information. Our core values: empathy, transparency, innovation, quality, collaboration, humanity and positivity. Curious what we can do for you? Feel free to get in touch or schedule an appointment right away. ✉️ info@cloudmotion.nl 📞 085 888 2425 🌐 cloudmotion.nl