Manager-Corporate Reporting and WFM Systems @ (December 2020 - July 2024)
Process Manager-Claims Staffing and Routing @ (September 2016 - December 2020)
Regional Manager-Workforce Management @ (October 2013 - September 2016)
Senior Business Analyst @ (July 2005 - October 2013)
Clif Burnham Education
LSU Shreveport
Master of Business Administration - MBA (Data Analytics)
Old Dominion University
Bachelor of Science - BS (Finance-Insurance and Risk Management)
Mercer University
Communication and Media Studies
Clif Burnham Skills
Access
Analysis
Aspect ACD
Budgets
Business Analysis
Call Centers
Collaborative Problem Solving
Communication
Continuous Process Improvement
Correlation Analysis
Cost Benefit
Customer Satisfaction (CSAT)
Customer Service
Data Analysis
Data Migration
Data Presentation
Data Visualization
ETL Tools
Executive-level Communication
Expense Management
Extract, Transform, Load (ETL)
Forecasting
Gap Analysis
Headcount Management
Insurance
Leadership
Leadership Development
Management
Microsoft Excel
Microsoft Office
MySQL
Operational Planning
Passionate about Work
Predictive Modeling
Process Improvement
Project Management
Property
Property & Casualty Insurance
Reporting & Analysis
Resource Allocation
Risk Management
Root Cause Analysis
SQL
Staff Development
Staffing Coordination
Storytelling
Strategic Planning
Strategy
Strategy Execution
Team Building
Team Leadership
Training
Trend Forecasting
eWFM
Clif Burnham Summary
Clif Burnham, based in Virginia Beach, VA, US, is currently a Workforce Planning Manager - Indirect Operations at Canon Information Technology Services, Inc.. Clif Burnham brings experience from previous roles at GEICO. Clif Burnham holds a Master of Business Administration - MBA in Data Analytics @ LSU Shreveport. With a robust skill set that includes Access, Analysis, Aspect ACD, Budgets, Business Analysis and more. Clif Burnham has 2 emails and 1 mobile phone numbers on RocketReach.
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