2015 -2019 Collaborative Lifecycle Management - Client Support Manager @
2010 -2015 Gerente de Suporte - IBM Rational @
2010 -2010 Maximo Support Team Leader @
2007 -2010 Rational Support Team Leader @
2003 -2009 It Specialist @
Cleber Ribeiro Education
Fundação Getulio Vargas
Master of Business Administration (MBA) (Business Administration and Management, General)
2015-2017
Universidade São Marcos
Bachelor of Computer Scieence
2001-2004
Cleber Ribeiro Skills
IT Service Management
ITIL
Technical Support
Product Support
Help Desk Support
Customer Support
Customer Surveys
Executive Support
IT Management
Business Intelligence
IT Strategy
Linux
Enterprise Architecture
Requirements Analysis
Team Leadership
Agile Methodologies
Operating Systems
Integration
Cloud Computing
Software Project Management
Software Development
Unix
Service-Oriented Architecture (SOA)
Telecommunications
Call Center
Contact Centers
Avaya
PMI
VoIP
Pre Sales
Unified Communications
Outsourcing
CTI
BPO
Call Centers
IP
Solution Selling
Centrais De Atendimento
Avaya Technologies
IVR
Sistemas operacionais
Centros De Contato
MS Project
Voz sobre IP
Wireless
Data Center
PMP
Cisco Technologies
Tecnologias Avaya
CRM
Customer Experience
Workforce Management
Telemarketing
Microsoft Project
Centro de processamento de dados
Plataformas wireless
Service Oriented Architecture
Cleber Ribeiro Summary
Cleber Ribeiro, based in São Bernardo do Campo, SP, BR, is currently a IBM Cloud and Guardium Delivery Manager at IBM. Cleber Ribeiro brings experience from previous roles at IBM. Cleber Ribeiro holds a 2015 - 2017 Master of Business Administration (MBA) in Business Administration and Management, General @ Fundação Getulio Vargas. With a robust skill set that includes IT Service Management, ITIL, Technical Support, Product Support, Help Desk Support and more. Cleber Ribeiro has 3 emails on RocketReach.
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