Claimlane Information

Claimlane is the Aftersales Product Resolution platform for retailers and brands that sell physical products. When a product breaks, arrives damaged or needs a repair, resolving it often means emails, spreadsheets and back-and-forth between retailers, brands, suppliers and service partners. Support teams do their best. The process makes it hard. There’s a simpler way. Claimlane connects everything your aftersales depends on in one place: your webshop, ERP and customer service tools, your physical stores, and the manufacturers and service partners you work with. More than 20,000 retailers and brands are already connected. It gathers everything a case needs, from the order and product details to photos and the warranty and supplier rules that apply. That way, Claimlane understands what happened and shows your team what should happen next. Set up your workflows once, and Claimlane acts from there. It triggers the repair, replacement, spare part or supplier credit and keeps the customer updated along the way. Customer loyalty isn’t won at checkout. It’s tested when something goes wrong. With Claimlane, aftersales stops being just a cost to manage and becomes a competitive advantage. Teams spend less time processing cases and more time improving products, supplier relationships and the customer experience.