City-Lab Oy Information

City-Lab Oy is a privately-owned Finnish life science customer service company. We offer personal service near end-users and provide the customer with laboratory supplies, chemicals and equipments from our collaborating companies. We streamline the whole ordering process. We help customer identify their needs and compare the options available within our product portfolios. We handle technical enquiries, quote requests and provide product information in co-operation with the technical specialists. We are glad to offer multiple alternatives to our customers as many wish to compare their options. Our up-to-date information about the products, techniques, best prices and campaigns help our customer arrive to well-thought purchase decisions without wasting valuable research time. We manage the ordering process and keep track of the deliveries. We receive and handle shipments, recycle packing materials and store the products at correct temperatures for as long as needed. In case of problems, we also handle the product reclamations, invoicing corrections and other troubles the customers might face during the process. The customer enjoys all this service with no delivery fees or other extra expenses for both directly received products as well as back-orders. There is no need to buy products in big bulks or combine orders, but the customers can order whatever and whenever needed. A big part of the appeal for the customer to use City-Lab is based on the local warehouse that is constantly refined according to customers’ requirements and preferences. Our broad spectrum of suppliers covers nearly all fields of laboratory sciences, which practically makes us a onestop-shop. In the modern days of online shopping baskets and virtual service, the face-to-face customer service with familiar people and on the-spot deliveries are highly valued. In City-Lab we represent companies that share the ideologies of high quality products and customer-oriented service.