CINNOX Information

CINNOX is a Total Experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solution. Businesses can connect, orchestrate, and evaluate all of their customers’ conversational interactions to deliver frictionless humanised customer engagement that delights and exceeds expectations. In the post-pandemic world, customer experience (CX) is the battleground with 2/3 competing primarily on this alone – and 69% of interactions are hybrid. “Only 16% of customers surveyed experienced interactions that exceeded their expectations” – Forrester x CINNOX Everyday customers increasingly want “out of this world” hyper-personalised and humanising experiences, on any channel they prefer, and to never have to repeat themselves. Digital acceleration affected employees too. Your top talent wants tools with high quality and customisable user experience, that orchestrates boring but important tasks and repetitive questions with automation. We realised businesses needed to cater to two very different worlds. So we built CINNOX – the Total Experience platform that elevates customer experiences and optimises staff ones. It’s all about putting the Innovation in CX. That’s CINNOX. Our vision Humanising connections for better business Our mission To elevate customer and employee experiences through innovative omnichannel engagement and analytics solutions * This content was created prior to our current certification process. Please note that our certification status may have changed since then.