2012 -
2017 Engagement Manager and Product Manager @
2006 -
2012 Senior Manager @
2000 -
2005 Regional Sales Manager @
1998 -
2000 Regional Representative @
1990 -
1998 Project Manager @
Cindy Proctor Education
Amberton University
Bachelor of Science - BS (Business Management)
Amberton University
Master of Business Administration - MBA (Strategic Leadership)
Cindy Proctor Skills
Workforce Management
Quality Management
Contact Center
Customer Experience
Contact Centre
Customer Satisfaction
Performance Management
BPO
Customer Relations
Back Office
Call Routing
IEX
Outsourcing
Telecommunications
Operations Management
Vendor Management
Business Process Improvement
Business Analysis
Process Improvement
Change Management
Strategic Planning
Business Management
Process Engineering
Program Management
Sales Management
Business Transformation
Analytics
Customer Service
Management Consulting
Forecasting
Business Process
ACD
Contact Centers
Management
Enterprise Software
Sales Process
Performance Improvement
Professional Services
Call Centers
CRM
Operational Excellence
Business Intelligence
Service Delivery
Strategy
IVR
SaaS
Pre-sales
Cross-functional Team Leadership
Product Management
Solution Selling
Cross Functional Team Leadership
Pre Sales
Cindy Proctor Summary
Cindy Proctor, based in Joshua, TX, US, is currently a Teacher at KEENE ISD. Cindy Proctor brings experience from previous roles at Sparkhound, Atento, NICE Ltd and Accenture. Cindy Proctor holds a Bachelor of Science - BS in Business Management @ Amberton University. With a robust skill set that includes Workforce Management, Quality Management, Contact Center, Customer Experience, Contact Centre and more. Cindy Proctor has 2 emails and 2 mobile phone numbers on RocketReach.
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