Cindy Lum Email & Phone Number
Sr. Operational Readiness Manager @ Barclays
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Cindy Lum Location
- Las Vegas, NV, US
Cindy Lum Work
- Sr. Operational Readiness Manager @ (January 2021 - Present)
- Sr. Unit Manager @ (September 2019 - October 2020)
- Unit Manager @ (April 2018 - September 2019)
- Frontline Manager @ (March 2016 - April 2018)
- Floor Supervisor @ (February 2015 - March 2016)
- Risk Coordinator @ (September 2014 - February 2015)
- Senior Quality Assurance Coordinator @ (February 2013 - September 2014)
- Floor Coach @ (January 2013 - January 2013)
- OJT Assistance @ (January 2012 - January 2012)
- Risk Coordinator @ (May 2006 - January 2012)
Cindy Lum Education
- University of Nevada-Las Vegas 2017-2018
- University of Phoenix 2008-2010
- Ashford University
Bachelor's degree (Organizational Management)
2019
Cindy Lum Skills
- Entrepreneurial Thinking
- Operational Excellence
- Contact Center Operations
- Operational Readiness
- Operational Risk Management
- Customer Relationship Management (CRM)
- Stakeholder Management
- Business Requirements
- Operational Requirements
- Cost Management
- Leadership Development
- People Management
- System Conversion
- Diversity, Equality, and Inclusion (DEI)
- Coaching & Mentoring
- Hiring
- Problem Solving
- Workforce Management
- Customer Conversion
- Decommissioning
- Internal Communications
- Business Strategy
- Management Development
- Call Center Administration
- Change Management
- Operations Management
- Organizational Effectiveness
- Customer Experience Management
- Interpersonal Skills
- Build Strong Relationships
- Training Delivery
- Operational Planning
- Customer Service Operations
- Organizational Leadership
- Career Development
- Soft Skills
- Contact Centers
- Critical Thinking
- People Development
- Customer Service Management
- Business Development
- Teamwork
- Customer Experience
- Quality Management
- Talent Management
- Performance Improvement
- Agile Leadership
- Analytical Skills
- Auditing
- Constructive Feedback
- Leadership
- Quality Assurance
- Customer Service
- Business Process Improvement
- Team Leadership
- Loss Mitigation
- Internal Audit
- Debt Collection
- Management
- Team Building
- Risk Management
- Credit
- Training
- Coaching
- U.S. Fair Debt Collection Practices Act (FDCPA)
- Performance Management
- Culture Change
- Employee Engagement
- Remote Team Management
- Time Management
- Organization Skills
- Event Planning
- Microsoft Project
- Agile Project Management
- Program Management
Cindy Lum Summary
- Cindy Lum, based in Las Vegas, NV, US, is currently a Sr. Operational Readiness Manager at Barclays. Cindy Lum brings experience from previous roles at Capital One. Cindy Lum holds a 2017 - 2018 University of Nevada-Las Vegas. With a robust skill set that includes Entrepreneurial Thinking, Operational Excellence, Contact Center Operations, Operational Readiness, Operational Risk Management and more. Cindy Lum has 2 emails and 2 mobile phone numbers on RocketReach.
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