Ciaran Moore Email

Ciaran Moore Skills

• Able to provide clear and concise written and verbal information.
• Active Directory
• Adept at communicating with staff on all levels of the business.
• Business Process Improvement
• Capable of introducing new processes and procedures and meet key targets.
• Capable of managing and mentoring staff across regions to meet set KPI’s.
• Change Management
• Communication
• Conflict Resolution
• Continuous Improvement
• Cross-functional Team Leadership
• Have the necessary skills to lead support staff in deep-dive root cause analysis
• IT Management
• IT Operations
• IT Service Delivery
• IT Service Management
• ITIL
• ITIL Certified
• Incident Management
• Information Technology
• Knowledgeable and experience in ITIL Service Management processes.
• Major Incident Management
• Service Delivery
• Service Desk
• Service Management
• Sla
• Take a pro-active approach to analysis and service improvement.
• Technical Support
• The ability to drive staff to achieve and adhere to set processes.
• The ability to successfully work with stakeholders to achieve a common goal.
• The ability to work autonomously to achieve set targets and goals.
• The ability to work on teams to ensure the successful delivery of projects.
• Windows Server