CIAC Certification Information

CIAC is a not-for-profit corporation established by the call centre industry to provide standardized, competency-based professional certification for individuals that lead, manage, and work in call centre, help desk, and customer service organizations. CIAC exists to promote the establishment of standards of competence and professionalism in the call center industry and to recognize individuals who through successful completion of the CIAC Certification process have demonstrated mastery of industry-established, knowledge, skill, and behavioral requirements specific to their job function.