ChurnRX Information

Customer bonding, measured. Bonding is when a customer can't picture success without you. ChurnRX measures how much of your base is bonded — from how your customers actually behave, not surveys — and whether that core is growing. Most retention metrics count who's still paying. Bonding is different: it's the share of customers who are with you for good. It's the one number that predicts what your business actually becomes — and it's invisible to churn, renewals, and NPS, which all count customers who haven't left yet. Upload a CSV. In about two minutes you'll see: • Your bonded fraction — how much of your base is bonded, and how much never will be • Your real ICP — the customers who actually stay, and what they have in common • Where you stand — benchmarked against companies genuinely like yours, on the shape of your survival curve, not a sales-distorted churn rate • What to do next — the moves that actually grew bonding for similar companies ChurnRX sits on one of the largest behavioral retention datasets in SaaS: 2.5M+ customer data points, and growing. Built for the people who own the answer — CEOs proving their core to the board, Customer Success leaders growing their bonded core, and investors diligencing retention in two minutes. Read the research: The Science of Customer Bonding — what the behavior of 1.3 million customers reveals about who actually stays. Run your free benchmark → churnrx.com