Christopher Ward Email
Head of Service and Operational Analysis @ Virgin Wines
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Christopher Ward Location
- Norwich, England, GB
Christopher Ward Work
- Head of Service and Operational Analysis @ (February 2026 - Present)
- Operations Manager @ (July 2020 - February 2026)
- Delivery Operations Manager @ (July 2017 - July 2020)
- Delivery Accounts Specialist Team Manager @ (September 2016 - July 2017)
- Priority One Team Leader @ (November 2015 - September 2016)
- Senior Priority One Advisor @ (October 2015 - November 2015)
- Priority One Advisor @ (July 2013 - October 2015)
Christopher Ward Education
- East Coast College
High School Diploma (Information Technology)
Christopher Ward Skills
- Attrition Reduction
- Business Process Improvement
- Business Travel
- Call Monitoring
- Call Quality
- Change Management
- Communication
- Complaint Investigations
- Complaint Management
- Conferences
- Continuous Improvement
- Cost Reduction Management
- Cost Savings
- Crisis Management
- Cross Functional Team Building
- Cross-functional Team Leadership
- Customer Analysis
- Customer Escalation Management
- Customer Experience Management
- Customer Follow-Up
- Customer Insight
- Customer Management
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Training
- Customer Support
- Customer-focused Service
- Data Analysis
- Data Entry
- Data Management
- Data Protection Act
- Delivery Management
- Delivery Performance
- Disciplinary Hearings
- Driving Results
- Easily Adaptable
- Escalation Resolution
- Escalations Management
- Excel Dashboards
- Excel Models
- Fraud Detection
- Fraud Prevention
- HR Policies
- High Performance Teams
- Increase Productivity
- Information Technology
- Inter-departmental Collaboration
- Interviewing
- KPI Dashboards
- KPI Implementation
- KPI Reports
- Key Metrics
- Key Performance Indicators
- Leadership
- Microsoft Excel
- Onboarding
- Operational Excellence
- Operations Support
- PIP
- Personal Development
- Personal Training
- Problem Solving
- Process Improvement Projects
- Process Improvement Training
- Progress Monitoring
- Project Management
- Quality Control
- Service Delivery
- Strategic Planning
- Streamlining Operational Processes
- Team Building
- Team Development
- Team Leadership
- Team Management
- Team Mentoring
- Team Motivation
- Team Organisation
- Tender Preparation
- Tender Support
- Third Party Management
- Training and Development (HR)
- Warehouse Management Systems
- Workflow Optimization
- Microsoft Office
- Management
- Program Management
- Business Analysis
- Customer Focused Service
- Process Improvement
Christopher Ward Summary
- Christopher Ward, based in Norwich, England, GB, is currently a Head of Service and Operational Analysis at Virgin Wines. Christopher Ward brings experience from previous roles at Virgin Wines. Christopher Ward holds a High School Diploma in Information Technology @ East Coast College. With a robust skill set that includes Attrition Reduction, Business Process Improvement, Business Travel, Call Monitoring, Call Quality and more.
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