Vice President - End to End Customer Experience @ (November 2015 - January 2020)
Vice President - Network Management @ (November 2014 - November 2015)
Vice President - Business Intelligence @ (May 2013 - November 2014)
Director - Customer Experience @ (September 2011 - May 2013)
Regional Manager @ (November 2008 - September 2011)
Network Manager @ (April 2005 - November 2008)
Network Specialist @ (January 2004 - April 2005)
Customer Care Specialist @ (September 2001 - January 2004)
Christopher Small Education
Berklee College of Music
B.M. (Production and Engineering)
1997-2001
Christopher Small Skills
Highly Analytical
Process Improvement
People Management
Customer Experience
Service Delivery
Critical Thinking
Strategic Planning
Management
Customer Satisfaction
Analytical Skills
Customer Service
Leadership
Cross-functional Team Leadership
CRM
Vendor Management
Call Centers
Customer Retention
Business Process Improvement
Program Management
Team Building
Operations Management
Account Management
Team Leadership
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Cross Functional Team
User Experience
Automotive
Troubleshooting
Business Development
Strategy
Sales Management
Microsoft Word
Marketing
Cross Functional Team Leadership
Network Management
Customer Relationship Management
Christopher Small Summary
Christopher Small, based in Wakefield, MA, US, is currently a Vice President, Customer Experience Operations at Agero, Inc.. Christopher Small brings experience from previous roles at Agero, Inc.. Christopher Small holds a 1997 - 2001 B.M. in Production and Engineering @ Berklee College of Music. With a robust skill set that includes Highly Analytical, Process Improvement, People Management, Customer Experience, Service Delivery and more. Christopher Small has 2 emails and 3 mobile phone numbers on RocketReach.
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