Christopher Silva Email & Phone Number
Director, Operations Customer Support @ Workday
5 free lookup(s).
Christopher Silva Location
- Pleasanton, CA, US
Christopher Silva Work
- 2021 - now Director, Operations Customer Support @
- 2018 - 2021 Sr. Manager Customer Support, Operations @
- 2014 - 2018 Customer Operations Manager @
- 2010 - 2014 IT Service Lead for Global Support and Quality Services @
- 2007 - 2010 Service Lead IT Global Operations @
- 2005 - 2007 Global Operations Incident Management Lead @
- 2001 - 2005 Voice Services Lead Analyst @
- 1999 - 2001 Customer Service Team Lead and Assistant Manager @
- 1999 - 2001 Customer Service @
Christopher Silva Education
- California State University-East Bay 2011 - 2015
- Washington High School 1989 - 1993
Christopher Silva Skills
- ITIL Certified
- ITIL
- Service Desk
- Vendor Relationships
- Service Management
- IT Service Management
- Managed Services
- IT Outsourcing
- Problem Solving
- Cross-functional Team Leadership
- Process Improvement
- Cisco Technologies
- Management
- Business Process Improvement
- Incident Management
- Strategy
- Operations Management
- Vendor Management
- Leadership
- Change Management
- Disaster Recovery
- Service Delivery
- Quality Assurance
- Data Center
- Technical Support
- Information Technology
- Unified Communications
- Troubleshooting
- IT Operations
- Virtualization
- Social Networking
- Integration
- Call Centers
- IT Management
- Team Leadership
- BMC Remedy
- WebEx
- Business Continuity
- Problem Management
- Release Management
- Operational Excellence
- Negotiation
- Teamwork
- Root Cause Analysis
- ITIL v3 Foundations Certified
- Transformations
- Services
- Cross Functional Team Leadership
- Cisco
- Program Management
- Engineering
- Technology
- Operations
- Telecommunications
- Salesforce
- JIRA
Christopher Silva Summary
- Christopher Silva, based in Pleasanton, CA, US, is currently a Director, Operations Customer Support at Workday. Christopher Silva brings experience from previous roles at Workday and Cisco Systems. Christopher Silva holds a 2011 - 2015 California State University-East Bay. With a robust skill set that includes ITIL Certified, ITIL, Service Desk, Vendor Relationships, Service Management and more. Christopher Silva has 3 emails and 2 mobile phone numbers on RocketReach.
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