Christopher Silva Email & Phone Number
Director, Operations Customer Support @ Workday
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Christopher Silva Location
- Pleasanton, CA, US
Christopher Silva Work
- Director, Operations Customer Support @ (February 2021 - Present)
- Sr. Manager Customer Support, Operations @ (November 2018 - February 2021)
- Customer Operations Manager @ (November 2014 - November 2018)
- IT Service Lead for Global Support and Quality Services @ (July 2010 - November 2014)
- Service Lead IT Global Operations @ (July 2007 - July 2010)
- Global Operations Incident Management Lead @ (April 2005 - July 2007)
- Voice Services Lead Analyst @ (April 2001 - July 2005)
- Customer Service Team Lead and Assistant Manager @ (June 1999 - April 2001)
- Customer Service @ (January 1999 - January 2001)
Christopher Silva Education
- California State University - East Bay
Bachelor of Arts (B.A.) (Human Development - Women's Development Option)
2011-2015 - Washington High School 1989-1993
Christopher Silva Skills
- AI Agents
- Analytical Skills
- Artificial Intelligence for Business
- Automation
- BMC Remedy
- Build Strong Relationships
- Business Continuity
- Business Leadership
- Business Process Improvement
- Call Centers
- Change Management
- Cisco Technologies
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Presentations
- Customer Support
- Data Center
- Disaster Recovery
- Escalations Management
- Executive-level Communication
- High-Pressure Situations
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- ITIL
- ITIL Certified
- ITIL v3 Foundations Certified
- Incident Management
- Information Technology
- Integration
- Internal Communications
- Issue Identification
- JIRA
- Leadership
- Leadership Development
- Managed Services
- Management
- Negotiation
- Operational Excellence
- Operations Management
- Organizational Change Management
- Performance Management
- Problem Management
- Problem Solving
- Process Improvement
- Productivity Improvement
- Quality Assurance
- Release Management
- Root Cause Analysis
- Saas
- Service Delivery
- Service Desk
- Service Management
- Social Networking
- Software as a Service (SaaS)
- Strategic Communications
- Strategic Leadership
- Strategic Thinking
- Strategy
- Team Leadership
- Teamwork
- Technical Account Management
- Technical Leadership
- Technical Support
- Troubleshooting
- Unified Communications
- Vendor Management
- Virtualization
- salesforce
- Vendor Relationships
- WebEx
- Transformations
- Services
- Cross Functional Team Leadership
- Cisco
- Program Management
- Engineering
- Technology
- Operations
- Telecommunications
Christopher Silva Summary
- Christopher Silva, based in Pleasanton, CA, US, is currently a Director, Operations Customer Support at Workday. Christopher Silva brings experience from previous roles at Workday and Cisco Systems. Christopher Silva holds a 2011 - 2015 Bachelor of Arts (B.A.) in Human Development - Women's Development Option @ California State University - East Bay. With a robust skill set that includes AI Agents, Analytical Skills, Artificial Intelligence for Business, Automation, BMC Remedy and more. Christopher Silva has 3 emails and 4 mobile phone numbers on RocketReach.
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