2019 -2021 Service Delivery Executive - Call Center Operations @
2018 -2019 Vice President, Global Services @
2014 -2018 Director, Customer Success @
2012 -2014 Director, Customer Care and Billing @ Aereo
2010 -2012 Director Of Customer Service @
2009 -2010 Head of Customer Service @ Snackable Media
2007 -2009 Senior Manager @
2007 -2007 Assistant General Manager @
2006 -2006 Senior Operations Manager @
2000 -2006 Client Service Manager @
Christopher McKay Education
Nyack College
Master’s Degree (Divinity/Ministry)
2016-2019
Hofstra University
BBA (Marketing)
1998-2004
Portledge School
Christopher McKay Skills
Request for Proposal (RFP)
Contact Center as a Service (CCaaS)
Team Leadership
Team Building
Client Relations
Sales
Service Delivery
Customer Support
Customer Loyalty
CRM
Vendor Management
Leadership
Start-ups
Call Centers
Process Improvement
Analytics
Outsourcing
Strategy
Customer Satisfaction
Call Center
Customer Retention
Customer Experience
Forecasting
Marketing
Project Management
Six Sigma
Account Management
Customer Acquisition
Program Management
Analysis
Project Planning
Telecommunications
P&L Management
Product Management
Social Media
Strategic Planning
Budgets
Financial Services
Customer Relations
Project Implementation
Salesforce.com
SQL
Tableau
Management
Customer Service
Training
Team Management
Strategic Partnerships
Coaching
Software as a Service (SaaS)
Change Management
Microsoft Excel
Start Ups
IVR
Mobile Devices
CRM software
Software Documentation
Public Speaking
Contact Center Management
Profit and Loss Management
BPO
jQuery
Television
Cross Functional Team Leadership
Software As A Service Saas
Microsoft Office
Software as a Service
Christopher McKay Summary
Christopher McKay, based in Atlanta, GA, US, is currently a National Customer Experience Manager at Apex Service Partners. Christopher McKay brings experience from previous roles at Apex Service Partners, Tyler New Media and Insight Global. Christopher McKay holds a 2016 - 2019 Master’s Degree in Divinity/Ministry @ Nyack College. With a robust skill set that includes Request for Proposal (RFP), Contact Center as a Service (CCaaS), Team Leadership, Team Building, Client Relations and more. Christopher McKay has 4 emails and 2 mobile phone numbers on RocketReach.
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