2022 -
now Vice President of Customer Experience @
2021 -
2022 Director of Customer Success @
2018 -
2021 Director of User Happiness (Customer Success and Account Manager) @
2018 -
2020 Senior Customer Success Manager Lead @
2016 -
2017 Interim CEO @
2013 -
2017 Happiness Engineer Lead (Customer Support Lead and Customer Success Manager) @
2011 -
2013 Director of Support @ WPEngine
2010 -
2013 Consultant @ GeekAustin
2009 -
2011 Head of Technical Support @
2008 -
2009 Sales Engineer @
2006 -
2008 Senior Tech Support Engineer @
2005 -
2006 Customer Support Team Lead @
Christopher L. Education
International School of the Americas
(Computer Science)
1996
-
2000
Christopher L. Skills
Content Management Systems (CMS)
Headless CMS
Open-Source Software
Management
Customer Experience
Business Strategy
E-commerce
Technical Support
Web Development
SEO
Quality Assurance
Customer Relationship Management (CRM)
Web Applications
Web Services
Search Engine Optimization (SEO)
Customer Satisfaction
Business Process Improvement
Customer Retention
WordPress
MySQL
PHP
XML
HTML
SQL
JavaScript
CSS
jQuery
Open Source
OS X
HTML 5
AJAX
JSON
Team Leadership
Team Building
Training
Customer Service
Global Cross-Functional Team Leadership
Christopher L. Summary
Christopher L., based in United States, is currently a Vice President of Customer Experience at Strapi. Christopher L. brings experience from previous roles at Coaching.com, Chatfuel, Qwilr and Pressable. Christopher L. holds a 1996 - 2000 International School of the Americas. With a robust skill set that includes Content Management Systems (CMS), Headless CMS, Open-Source Software, Management, Customer Experience and more. Christopher L. has 1 emails and 1 mobile phone numbers on RocketReach.
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