Christopher Hetrick Email & Phone Number
VP - Senior Business Support Manager - Office of the Customer @ Citizens
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Christopher Hetrick Location
- Pittsburgh, PA, US
Christopher Hetrick Work
- VP - Senior Business Support Manager - Office of the Customer @ (February 2024 - Present)
- AVP, Office of the Chairman Business Support Manager @ (December 2021 - February 2024)
- Change Agent, AVP @ (February 2021 - December 2021)
- Contact Center Senior Manager, AVP @ (April 2015 - February 2021)
- Business Banking Contact Center Manager, AVP @ (November 2013 - April 2015)
- Contact Center Project Management Assignment, Officer @ (May 2013 - November 2013)
- Retail Contact Center Team Leader, Officer @ (May 2011 - May 2013)
- Contact Center Assistant Team Leader @ (February 2010 - May 2011)
- Contact Center Service Advisor @ (October 2008 - February 2010)
Christopher Hetrick Education
- Robert Morris University
Master of Science (MS) (Organizational Leadership)
2014-2018 - Point Park University
Bachelor of Arts (Broadcast Journalism and Mass Communications)
2001-2005
Christopher Hetrick Skills
- Customer Satisfaction
- Process Improvement
- Banking
- Customer Service
- Coaching
- Team Leadership
- Risk Management
- Team Building
- Microsoft Office
- Sales
- Change Management
- Strategic Planning
- Business Analysis
- CRM
- Contact Centers
- Training
- Leadership
- Vendor Management
- Retail Banking
- Management
- Call Centers
- Analysis
- Credit
- Customer Retention
- Performance Management
- Operations Management
- Microsoft Excel
- Customer Experience
- Outsourcing
- Relationship Management
- Business Process Improvement
- Forecasting
- Team Management
- Employee Engagement
- Time Management
- Financial Services
- Account Management
- Access
- Employee Training
- Data Analysis
- Recruiting
- Project Management
- Sales Management
- Salesforce.com
- Operational Risk
- Program Management
- Project Planning
- Cross-functional Team Leadership
- Cross Selling
- Analytical Skills
- Cross Functional Team Leadership
Christopher Hetrick Summary
- Christopher Hetrick, based in Pittsburgh, PA, US, is currently a VP - Senior Business Support Manager - Office of the Customer at Citizens. Christopher Hetrick brings experience from previous roles at Citizens. Christopher Hetrick holds a 2014 - 2018 Master of Science (MS) in Organizational Leadership @ Robert Morris University. With a robust skill set that includes Customer Satisfaction, Process Improvement, Banking, Customer Service, Coaching and more. Christopher Hetrick has 5 emails and 1 mobile phone numbers on RocketReach.
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