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Christopher Herbert Location
Stevenage, GB
Christopher Herbert Work
Director, Customer Service - Service Delivery @ (May 2020 - Present)
Senior Manager Customer Experience and New Product Development @ (May 2019 - May 2020)
Head of Repair Operations @ (December 2016 - April 2019)
Head of Order Management Development @ (June 2015 - December 2016)
Project Director - BT Business @ (August 2013 - June 2015)
Head of Partner Management - BT Retail Business @ (January 2011 - August 2013)
Head of T2R RFT Classic PSTN and ICT - BT Retail Business @ (August 2006 - February 2011)
Service Account Manager - BT Global Services @ (January 2005 - August 2006)
Customer Satisfaction Improvement Manager @ (January 2002 - January 2005)
Christopher Herbert Education
University of Brighton
BA (German and Linguistics)
1999-2002
Christopher Herbert Skills
IT Service Management
Business Process Improvement
Customer Satisfaction
Service Management
Strategy
Customer Experience
Management
Telecommunications
Business Transformation
Service Delivery
Six Sigma
Project Delivery
Sla
Business Process
Project Management
Process Improvement
Business Development
Team Management
Team Leadership
Business Analysis
Business Case
Project Portfolio Management
PMO
Stakeholder Management
Change Management
Program Management
Leadership
Broadband
Customer Service
Business Strategy
Christopher Herbert Summary
Christopher Herbert, based in Stevenage, GB, is currently a Director, Customer Service - Service Delivery at Openreach. Christopher Herbert brings experience from previous roles at Openreach, TalkTalk and BT. Christopher Herbert holds a 1999 - 2002 BA in German and Linguistics @ University of Brighton. With a robust skill set that includes IT Service Management, Business Process Improvement, Customer Satisfaction, Service Management, Strategy and more. Christopher Herbert has 2 emails on RocketReach.
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