Christopher Herbert Email
Director, Customer Service - Service Delivery @ Openreach
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Christopher Herbert Location
- Stevenage, GB
Christopher Herbert Work
- 2020 -now Director, Customer Service - Service Delivery @
- 2019 -2020 Senior Manager Customer Experience and New Product Development @
- 2016 -2019 Head of Repair Operations @
- 2015 -2016 Head of Order Management Development @
- 2013 -2015 Project Director - BT Business @
- 2011 -2013 Head of Partner Management - BT Retail Business @
- 2006 -2011 Head of T2R RFT Classic PSTN and ICT - BT Retail Business @
- 2005 -2006 Service Account Manager - BT Global Services @
- 2002 -2005 Customer Satisfaction Improvement Manager @
Christopher Herbert Education
- University of Brighton
BA (German and Linguistics)
1999-2002
Christopher Herbert Skills
- IT Service Management
- Business Process Improvement
- Customer Satisfaction
- Service Management
- Strategy
- Customer Experience
- Management
- Telecommunications
- Business Transformation
- Service Delivery
- Six Sigma
- Project Delivery
- Sla
- Business Process
- Project Management
- Process Improvement
- Business Development
- Team Management
- Team Leadership
- Business Analysis
- Business Case
- Project Portfolio Management
- PMO
- Stakeholder Management
- Change Management
- Program Management
- Leadership
- Broadband
- Customer Service
- Business Strategy
Christopher Herbert Summary
- Christopher Herbert, based in Stevenage, GB, is currently a Director, Customer Service - Service Delivery at Openreach. Christopher Herbert brings experience from previous roles at Openreach, TalkTalk and BT. Christopher Herbert holds a 1999 - 2002 BA in German and Linguistics @ University of Brighton. With a robust skill set that includes IT Service Management, Business Process Improvement, Customer Satisfaction, Service Management, Strategy and more. Christopher Herbert has 2 emails on RocketReach.
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