2002 -2015 Senior Manager: Customer Service, Call Center, and Business Operations @
2000 -2002 Supervisor: Customer Service Startup, People Management, Total Compensation Management @ Tele-Data Services
1997 -2000 Team Lead: People Management, Customer Service Operations, Call Center Operations @ West Teleservices
Christopher Hendrix Education
The University of Tulsa
Bachelor of Arts (B.A.) (Music, along with a Psychology minor)
1996-2000
Christopher Hendrix Skills
Insurance
Business Analysis
Business Process Improvement
Management
Team Management
Coaching
Customer Service
Vendor Management
Process Improvement
Business Process
Call Centers
Performance Management
Project Management
SDLC
Requirements Analysis
Program Management
Analysis
Microsoft Office
Leadership
Requirements Gathering
Software Documentation
Cross-functional Team Leadership
Software Development Life Cycle (SDLC)
Team Leadership
Project Management Office (PMO)
Business Requirements
Strategic Planning
Customer Relationship Management (CRM)
Strategy
Agile Methodologies
Change Management
Consulting
ServiceNow
Third Party Vendor Management
Procurement
Process Engineering
Talent Management
People Management
People Development
Budget Management
System Administration
Information System Audit
Internal Audit
Operational Planning
Operational Efficiency
Operational Support
Operational Excellence
Career Development Coaching
Career Management
Cross-functional Coordination
Christopher Hendrix Summary
Christopher Hendrix, based in East Amwell Township, NJ, US, is currently a Director of Digital Project Management at Breastcancer.org. Christopher Hendrix brings experience from previous roles at Tiffany & Co., Local Wisdom, North Highland and International SOS. Christopher Hendrix holds a 1996 - 2000 Bachelor of Arts (B.A.) in Music, along with a Psychology minor @ The University of Tulsa. With a robust skill set that includes Insurance, Business Analysis, Business Process Improvement, Management, Team Management and more. Christopher Hendrix has 6 emails and 7 mobile phone numbers on RocketReach.
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