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Christopher Cardenas Location
Houston, TX, US
Christopher Cardenas Work
2025 -now Vice President, Customer Experience @
2023 -2025 Senior Vice President, Customer Services and Experience @
2019 -2023 Vice President Customer Services and HomeSmart @
2014 -2018 Vice President, Customer Services @
2012 -2014 Vice President, Customer Service Operations @ Time Warner Cable Business Class
2011 -2012 Director, Customer Service @
2007 -2010 Director, Customer Service Operations @
2001 -2007 Sr. Manager, Business Customer Support @
Christopher Cardenas Education
Texas Lutheran University
Bachelor of Business Administration (BBA) (Finance, General)
Webster University
Master of Business Administration (MBA) (Finance, General)
Christopher Cardenas Skills
Call Center
Forecasting
Customer Experience
Budgeting
Customer Service
Business Analysis
Competitive Analysis
Speech Analytics
Workforce Planning
Board of Directors Presentations
Wireless
Vendor Management
Business Intelligence
Compensation Structure Design
Key Performance Indicators
Sales Management
Customer Retention
Change Management
Multi-Site Operations
Mergers
Acquisitions
Incentive Programs
Call Centers
Budgets
Mergers & Acquisitions
Compensation Structures
Leadership
Call Center Development
Cross-functional Team Leadership
Sales Operations
Telecommunications
Performance Management
Process Improvement
Customer Satisfaction
Workforce Management
Team Leadership
Management
Program Management
P&L Management
Contract Negotiation
Analysis
Cross Functional Team Leadership
Finance
Mergers and Acquisitions
Multi Site Operations
Microsoft Office
Project Planning
Project Management
Christopher Cardenas Summary
Christopher Cardenas, based in Houston, TX, US, is currently a Vice President, Customer Experience at WM. Christopher Cardenas brings experience from previous roles at Avangrid, Xcel Energy, PPL Electric Utilities and Time Warner Cable Business Class. Christopher Cardenas holds a Bachelor of Business Administration (BBA) in Finance, General @ Texas Lutheran University. With a robust skill set that includes Call Center, Forecasting, Customer Experience, Budgeting, Customer Service and more. Christopher Cardenas has 2 emails and 4 mobile phone numbers on RocketReach.
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