Christen Smith Email & Phone Number
WFM Senior Analyst-Customer Service @ Windstream
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Christen Smith Location
- Concord, NC, US
Christen Smith Work
- WFM Senior Analyst-Customer Service @ (April 2022 - Present)
- WFM Business Analyst II-Customer Service @ (March 2017 - Present)
- Enterprise Business Account Manager @ (April 2015 - Present)
- Supervisor Customer Service and Sales @ (February 2013 - April 2015)
- Retention Representative @ (June 2011 - February 2013)
- Account Retention Representative @ (September 2008 - February 2013)
- Sales Representative @ (September 2008 - June 2011)
- Bartender and Server @ Hickory Tavern (March 2006 - March 2009)
- Bartender and Waitress @ Hickory Tavern (January 2005 - September 2008)
Christen Smith Skills
- Ability to analyze performance problems and develop solutions
- Ability to project and maintain a high level of integrity and trust
- Acd Management
- Analytical Skills
- Call Centers
- Carrying out coaching, training, disciplining, and reviewing all agents and lead
- Coaching
- Contact Center Optimization
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Analytics
- Direct Sales
- Ewfm
- Forecasting
- Hard working team player
- IEX
- Impact 360
- Management
- Microsoft Excel
- NICE Call Recording
- Performance Reporting
- Planning %26 Scheduling
- Proven coaching and counseling skills
- Real Time Reports
- Reporting & Analysis
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Salesforce.com
- Scheduling Management
- Scheduling Tools
- Snowflake
- Solid analytical skills
- Solution Selling
- Tableau
- Team Management
- Telecommunications
- Time Management
- Training
- Workforce Analytics
- Workforce Management
- Carrying Out Coaching
- Disciplining
- Reviewing All Agents And Lead
Christen Smith Summary
- Christen Smith, based in Concord, NC, US, is currently a WFM Senior Analyst-Customer Service at Windstream. Christen Smith brings experience from previous roles at Windstream. With a robust skill set that includes Ability to analyze performance problems and develop solutions, Ability to project and maintain a high level of integrity and trust, Acd Management, Analytical Skills, Call Centers and more. Christen Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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