Christen Smith Email & Phone Number
WFM Senior Analyst-Customer Service @ Windstream
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Christen Smith Location
- Concord, NC, US
Christen Smith Work
- 2022 -now WFM Senior Analyst-Customer Service @
- 2017 -now WFM Business Analyst II-Customer Service @
- 2015 -now Enterprise Business Account Manager @
- 2013 -2015 Supervisor Customer Service and Sales @
- 2011 -2013 Retention Representative @
- 2008 -2013 Account Retention Representative @
- 2008 -2011 Sales Representative @
- 2006 -2009 Bartender and Server @ Hickory Tavern
- 2005 -2008 Bartender and Waitress @ Hickory Tavern
Christen Smith Skills
- Training
- Customer Retention
- Management
- Sales
- Customer Service
- Sales Process
- Ability to project and maintain a high level of integrity and trust
- Carrying out coaching, training, disciplining, and reviewing all agents and lead
- Hard working team player
- Proven coaching and counseling skills
- Ability to analyze performance problems and develop solutions
- Telecommunications
- Solid analytical skills
- Call Centers
- Sales Operations
- Customer Satisfaction
- Team Management
- Salesforce.com
- Time Management
- Solution Selling
- Direct Sales
- Customer Experience
- Analytical Skills
- Coaching
- Sales Management
- Contact Centers
- Data Analysis
- Carrying Out Coaching
- Scheduling Management
- Contact Center Optimization
- Data Analytics
- Real Time Reports
- Workforce Analytics
- eWFM
- Workforce Management
- Disciplining
- Acd Management
- Scheduling Tools
- Performance Reporting
- Reviewing All Agents And Lead
- Impact 360
- Planning %26 Scheduling
Christen Smith Summary
- Christen Smith, based in Concord, NC, US, is currently a WFM Senior Analyst-Customer Service at Windstream. Christen Smith brings experience from previous roles at Windstream Services, LLC, Windstream and Windstream Communications. With a robust skill set that includes Training, Customer Retention, Management, Sales, Customer Service and more. Christen Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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