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Chris Sheppard Location
Rayleigh, GB
Chris Sheppard Work
IT Service Desk Manager @ (July 2024 - Present)
IT Support Leader @ (May 2023 - July 2024)
Service Desk Manager @ (July 2021 - May 2023)
System Engineer and Team Leader @ (July 2016 - July 2021)
Senior Service Desk Analyst @ (May 2010 - July 2016)
Chris Sheppard Skills
365 migration
Active Directory
Attention to Detail
Business Process Improvement
Communication
Customer Satisfaction
Customer Service
Customer Support
Customer-Focused Service
Decision-Making
Delegation
Desktop Support
Escalation
Help Desk Support
IT Management
IT Operations
IT Service Management
ITIL
ITIL Certified
Incident Management
Managed Services
Management
Microsoft Outlook
Network Switches
Office 365
Office 365 Administration
People Management
Prioritize Workload
Project Management
Router Configuration
Service Delivery
Service Desk
Service Desk Management
Service Improvement
Service-Level Agreements (SLA)
Soft Skills
Support Services
Team Development
Team Leadership
Team Leadership,
Team Management
Troubleshooting
Windows Server
DNS
System Administration
Technical Support
Hyper V
Civil Engineering
Chris Sheppard Summary
Chris Sheppard, based in Rayleigh, GB, is currently a IT Service Desk Manager at Opus Technology. Chris Sheppard brings experience from previous roles at CLEARSPRINGS READY HOMES LTD, Acora - Managed IT Services, The M9 Group and Vezo Networks. With a robust skill set that includes 365 migration, Active Directory, Attention to Detail, Business Process Improvement, Communication and more. Chris Sheppard has 1 emails on RocketReach.
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