2012 -2020 Asst. Vice President - Customer Service and Account Implementation @
1999 -2009 Manager - Customer Support Center @
1998 -1998 Manager - Operations @
1995 -1998 Manager - Customer Service @
1993 -1995 Stockbroker and Brokerage Trader @
Chris Pounds Education
Sonoma State University
MBA (Business Administration and Management, General)
2010-2012
The University of Texas at Austin
General Management Certificate (Management)
2006-2009
Texas State University
BBA (Finance)
1989-1993
The University of Texas at Austin
(Electrical Engineering)
1987-1989
Chris Pounds Skills
Process Improvement
Leadership
Customer Service
Call Centers
Management
Call Center
CRM
Operations Management
Cross-functional Team Leadership
Team Building
Training
Vendor Management
Microsoft Office
Team Management
Strategy
Business Process Improvement
Change Management
Team Leadership
Strategic Planning
Budgets
Program Management
Crystal Reports
FrontRange HEAT
Sales
Business Analysis
Executive Management
Risk Management
Web Design
Vantive
Business Planning
Coaching
Telecommunications
Recruiting
Start-ups
Customer Retention
Business Development
Account Management
Contact Center Design
Forecasting
Customer Satisfaction
Marketing
Integration
Selling
Networking
Customer Experience
Quality Assurance
Project Management
Symposium
Ascentis Timekeeping/Payroll System
Management Professional
Start Ups
Operations
CRM software
Cross Functional Team Leadership
Analysis
Chris Pounds Summary
Chris Pounds, based in Santa Rosa, CA, US, is currently a CEO and Managing Partner at Worthington Publishing LLC. Chris Pounds brings experience from previous roles at ACE Real Estate Investment Group, LLC, CrossCheck, Inc., Brink's, Inc. and Excel Communications. Chris Pounds holds a 2010 - 2012 MBA in Business Administration and Management, General @ Sonoma State University. With a robust skill set that includes Process Improvement, Leadership, Customer Service, Call Centers, Management and more. Chris Pounds has 2 emails and 3 mobile phone numbers on RocketReach.
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