Sr. Director - Customer Operations @ (March 2011 - March 2012)
Director - Call Center Operations @ (November 2007 - April 2011)
Service Business Manager @ (August 2004 - November 2007)
Manager - Strategy and Planning @ (February 2002 - August 2004)
Program Manager @ (April 1999 - August 2001)
Manager @ (January 1996 - January 1999)
Chris Phillips Education
The University of Dallas
MBA (Corporate Finance)
2000-2004
The University of Dallas
MBA (Business Administration and Management, General)
1997-1999
Texas A&M University
BS (Political Science)
1992-1994
The University of Texas at San Antonio 1990-1992
Chris Phillips Skills
Strategic Planning
Change Management
Project Management
Six Sigma
Risk Management
Continuous Improvement
DMAIC
Strategy
Finance
Cross-functional Team Leadership
Customer Service
Outsourcing
Management
Team Building
Energy
Business Development
Process Engineering
Business Process Improvement
Sales Operations
Project Planning
Leadership
Customer Experience
SAP
Contract Management
PMO
Executive Management
Sales
Customer Satisfaction
Forecasting
Telecommunications
Business Analysis
Vendor Management
Process Improvement
Team Leadership
Quality Assurance
Management Consulting
Operations Management
Program Management
Marketing
Business Process
Cross Functional Team Leadership
Training
Enterprise Software
Contract Negotiation
Budgets
Business Strategy
Call Centers
Integration
CRM
Analysis
Performance Management
Chris Phillips Summary
Chris Phillips, based in Houston, TX, US, is currently a Chief Administrative Officer at 411 Locals. Chris Phillips brings experience from previous roles at XOOM Energy, NRG Energy, Bird Dog Professional Services and 360 Managed Services, LLC. Chris Phillips holds a 2000 - 2004 MBA in Corporate Finance @ The University of Dallas. With a robust skill set that includes Strategic Planning, Change Management, Project Management, Six Sigma, Risk Management and more. Chris Phillips has 3 emails and 5 mobile phone numbers on RocketReach.
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