2013 -
2013 Service Design and Transition Manager @
2012 -
2013 Interim Service Delivery Manager @
2011 -
2012 Service Design Analyst @
2009 -
2010 Problem Manager and Technical Operations Manager @
2009 -
2009 Service Improvement Consultant @
2008 -
2008 Problem Manager @
2007 -
2007 Process Engineer @
2006 -
2007 Problem Manager @
2006 -
2006 Service Delivery Manager @
2005 -
2006 Service Delivery Manager @
2001 -
2004 EMEA Problem Manager @
2001 Sevice Management @
now Problem Manager @
Chris Michael Education
Southgate College
(Engineering)
1979
-
1981
Edmonton College
(Electrical Engineering)
1979
-
1980
Chris Michael Skills
Customer Relationship Management (CRM)
Transition Management
Programme Governance
Service Management
ITIL
Service Delivery
Problem Management
PRINCE2
Service Improvement
Process Improvement
Business Process
Program Management
Management
Incident Management
IT Service Management
Sla
Service Desk
Six Sigma
Stakeholder Management
Outsourcing
Project Delivery
IT Operations
Release Management
Change Management
3PL
Relationship Management
Business Continuity
Governance
IT Strategy
Software Documentation
PMO
Information Technology
Project Portfolio Management
IT Management
IT Transformation
IT Outsourcing
Business Process Improvement
Requirements Analysis
Consulting
Business Analysis
Vendor Management
Project Management
Integration
Service-Level Agreements (SLA)
Project Management Office (PMO)
Chris Michael Summary
Chris Michael, based in London, England, GB, is currently a Service Management Consultant at Icore LTD. Chris Michael brings experience from previous roles at Company85, Capgemini Consulting, Boots Uk and Marks and Spencer. Chris Michael holds a 1979 - 1981 Southgate College. With a robust skill set that includes Customer Relationship Management (CRM), Transition Management, Programme Governance, Service Management, ITIL and more. Chris Michael has 2 emails on RocketReach.
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