2016 -
2017 Partner Success Team Leader and Partner Enablement Manager, EMEA @
2013 -
2016 Customer Success Manager @
2011 -
2013 Call Centre Senior Manager @ ODIGEO
2008 -
2013 Call Centre Senior Manager @
2007 -
2008 Resource Planner @
2007 -
2007 Performance Co-ordinator @
2005 -
2006 Customer Service Analyst @
2004 -
2005 MI Co-ordinator @
2003 -
2004 MIS Team Leader @ TRX Europe
2003 -
2003 Request Processor @ Teranet
2002 -
2003 Image Processor @ Teranet
Chris Merricks Education
University of Leicester 2005
-
2006
Arden School 1993
-
1995
The City Of Leicester School 1990
-
1993
Chris Merricks Skills
Basic French, Italian and German
RightNow
VoIP
Call Center
Customer Service
Performance Management
Budgeting
Forecasting
Call Centers
Budgets
French
Outsourcing
Analysis
Strategy
Training
Customer Satisfaction
Leadership
Management
Customer Experience
Contact Centers
Customer Relationship Management (CRM)
Business Process Improvement
Team Leadership
Team Management
Strategic Planning
Italian and German
Project Management
Customer Relationship Management Crm
Microsoft Word
Basic French
Human Resources
Business Analysis
Customer Relationship Management
Enterprise Software
Cloud Computing
Change Management
Partner Relationship Management
Channel Partners
Strategic Partnerships
Problem Solving
Creative Problem Solving
Collaborative Problem Solving
Global Projects
Account Management
Business Intelligence
Software as a Service
Sales
Account Expansion
Reporting and Analysis
Business Strategy
Customer Retention
Microsoft Office
Social Media
Solution Selling
Cloud Applications
Chris Merricks Summary
Chris Merricks, based in Uppingham, GB, is currently a Group Head of Projects at BDR Group. Chris Merricks brings experience from previous roles at The Creative Agency, 3-Commerce.co | 3 Commerce Solutions Ltd, CX-Consultants and Zeela Consulting Ltd. Chris Merricks holds a 2005 - 2006 University of Leicester. With a robust skill set that includes Basic French, Italian and German, RightNow, VoIP, Call Center, Customer Service and more. Chris Merricks has 6 emails and 2 mobile phone numbers on RocketReach.
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