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Chris McRae Location
Athens, GA, US
Chris McRae Work
Senior Client Partner @ (October 2024 - Present)
Delivery Executive @ (March 2020 - September 2024)
Strategic Advisor @ (September 2021 - Present)
Senior Director, Global Customer Success @ (April 2017 - January 2020)
Head of Global Implementation @ (January 2016 - April 2017)
Director - Implementation Services, Customer Success Organization @ (February 2014 - December 2015)
Sr. Support Manager - APAC @ (September 2012 - January 2014)
Sr. Business Analyst @ (January 2010 - September 2012)
Manager, QA and Information Products @ (November 2006 - January 2010)
Sr. Technical Writer @ (June 2005 - November 2006)
Technical Writer @ (January 2004 - June 2005)
Technical Writer @ HelpWrite Inc. (June 2002 - January 2004)
Instructional Design Assistant @ (October 2001 - May 2002)
Technical Writer Intern @ (June 2001 - September 2001)
Chris McRae Education
Mercer University
B.S. Technical Communication
1997-2002
Chris McRae Skills
Digital Transformation
Customer Journeys
Voice of the Customer
Key Accounts
Team Building
Key Account Relationship Building
Cross-functional Collaborations
Account Management
Project Management
Business Analysis
Software Documentation
Professional Services
Process Improvement
Product Management
Technical Writing
Business Intelligence
Testing
CRM
Usability
Quality Assurance
SDLC
Integration
Vendor Management
Business Process Improvement
Analytics
Project Planning
Software Project Management
Software Development
Strategy
Agile Methodologies
Technical Analysis
Requirements Analysis
Product Development
Web Applications
Pre-sales
PMP
Business Process
Customer Retention
Enterprise Software
SaaS
Software as a Service (SaaS)
Management
Training
Agile Application Development
Customer Satisfaction
Customer-focused Service
Customer Engagement
Information Architecture
Certified Project Manager
Analysis
Agile Application
Key Performance Indicators
Implementation Services
Pre Sales
Performance
Banking
PowerPoint
Services
Microsoft Excel
Software Project
SQL
Retail
Certified Project
Customer Relationship Management Crm
Software as a Service Saas
Public Speaking
Customer Focused Service
Customer Support
Customer Relationship Management
Software as a Service
Chris McRae Summary
Chris McRae, based in Athens, GA, US, is currently a Senior Client Partner at Sparq. Chris McRae brings experience from previous roles at Sparq, Cooleaf and Docebo. Chris McRae holds a 1997 - 2002 B.S. Technical Communication @ Mercer University. With a robust skill set that includes Digital Transformation, Customer Journeys, Voice of the Customer, Key Accounts, Team Building and more. Chris McRae has 2 emails and 1 mobile phone numbers on RocketReach.
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