Chris McCaleb Email & Phone Number
Senior Director - Contact Center and Operations @ CPO Commerce
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Chris McCaleb Location
- Atlanta, GA, US
Chris McCaleb Work
- 2021 -now Senior Director - Contact Center and Operations @
- 2018 -2021 Director Customer Engagement @
- 2013 -2018 Vice President, Customer Care, North America @
- 2012 -2013 Director, Customer Care @
- 2006 -2011 Director, Customer Operations, Business Markets @
- 2000 -2005 Various Leadership Roles @ Prior Experience
Chris McCaleb Education
- Auburn University
Chris McCaleb Skills
- Vice President, Customer Care
- Leadership
- Director, Customer Care
- Director, Customer Operations
- Customer Experience Executive
- Customer Service Delivery and Assurance
- Customer Retention
- Account Management
- Lifecycle Management
- Business Transformation and Turnarounds
- Change Management
- Continuous Improvement
- Business Operations Leadership
- Sales Operations
- C-Level Engagement
- Financial Management & Planning
- Forecasting
- Budget Administration
- Human Capital Management
- Program Management
- Project Management
- High Performance Teams
- Internal Relationship Building & Development
- External Relationship Building & Development
- Resource Deployment & Optimization
- Business Process Development and Management
- Lean Six Sigma
- Customer Relationship Management (CRM)
- Incentive Compensation Planning & Execution
- Customer Touchpoint Program Development & Implementation
- Quality and Compliance
- Cross-Function & Remote Leadership
- Employee Retention
- Organization Optimization/Right-Sizing
- Employee Engagement Improvement
- Performance Management
- Customer Communications Transformation
- Contract Management & Negotiation
- Strategic Planning & Execution
- Customer Escalation Management
- Data Analysis
- Metrics & KPIs
- Organization Rebranding
- Human Resources & Recruitment
- Voice of the Customer
- Cost Management
- Profitability Improvement
- Business Strategy, Planning & Implementation
- Business Process Improvement
- Strategy
- Customer Satisfaction
- Strategic Planning
- Customer Experience
- Service Delivery
- Customer Service
- Process Improvement
- Operations Management
- Management
- Team Building
- Telecommunications
- Business Strategy
- Revenue Forecasting
- Incident Handling
- Negotiation
- Vendor Management
- Training
- Call Centers
- CRM
- Cross-functional Team Leadership
- Escalation Management
- Sales Support
- Customer Relations
- Budgets
- Collaborative Problem Solving
- People Development
- National Accounts
- Turn Around Management
- Culture Change
- KPI Implementation
- Performance Metrics
- Goal Analysis
- Business Initiatives
- Kaizen
- Lean Management
- Contact Centers
- Customer Relationship Management Crm
- Organization Optimization/Right Sizing
- Public Speaking
- Resource Deployment and Optimization
- Cross Functional Team Leadership
- Social Media
- Vice President
- Strategic Planning and Execution
- Financial Management and Planning
- Metrics and Kpis
- Internal Relationship Building and Development
- Customer Operations
- C Level Engagement
- Contract Management and Negotiation
- Director
- Cross Function and Remote Leadership
- Planning and Implementation
- Incentive Compensation Planning and Execution
- Customer Care
- Marketing
- Human Resources and Recruitment
- External Relationship Building and Development
- Customer Touchpoint Program Development and Implementation
- Customer Relationship Management
Chris McCaleb Summary
- Chris McCaleb, based in Atlanta, GA, US, is currently a Senior Director - Contact Center and Operations at CPO Commerce. Chris McCaleb brings experience from previous roles at CPO Commerce, OmniMax International, Inc. and Level 3 Communications. Chris McCaleb holds a Auburn University. With a robust skill set that includes Vice President, Customer Care, Leadership, Director, Customer Care, Director, Customer Operations, Customer Experience Executive and more. Chris McCaleb has 4 emails and 2 mobile phone numbers on RocketReach.
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