Chris Hancock Email & Phone Number
Manager - Telecommunications Systems @ Blue Cross Blue Shield of Arizona
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Chris Hancock Location
- Phoenix, AZ, US
Chris Hancock Work
- 2023 -now Manager - Telecommunications Systems @
- 2019 -2023 Sr Manager - Contact Center Technology @
- 2018 -2019 AVP Workforce Management @
- 2010 -2018 Director of Shared Services Analytics @
- 2006 -2009 Sr Operations Specialist @
- 2005 -2006 Dialer Administrator @
Chris Hancock Education
- Arizona State University
Bachelor of Applied Science (B.A.Sc.) (Operations Management)
2010-2013 - Scottsdale Community College
Associate of Arts and Sciences (A.A.S.) (Computer/Information Technology Administration and Management)
2002-2004
Chris Hancock Skills
- Training
- Management
- Leadership
- Higher Education
- Data Analysis
- Adult Education
- Process Improvement
- Network Administration
- Analysis
- Business Process Improvement
- Business Analysis
- Six Sigma
- Lean Six Sigma
- Crystal Reports
- Microsoft Excel
- SQL
- Salesforce.com
- Microsoft Office
- Avaya
- Staff Development
- Customer Service
- Team Building
- Coaching
- Leadership Development
- Public Speaking
- Call Center Development
- Dialers
- Predictive Dialers
- Five9
- Predictive Analytics
- Predictive Modeling
- Operations Management
- Gamification
- Project Management
- Workforce Management
- Customer Relationship Management (CRM)
- InContact
- Dialer Management
- WFM
- KPI Dashboards
- DOMO
- Customer Satisfaction
- Contact Center Strategy
- Contact Centers
- Contact Center Management
- Monet
- IEX
- Marketing Strategy
- Automation
- Artificial Intelligence (AI)
- SharePoint
- Employee Training
- SSRS
- Access
- Active Directory
- A+ Certified
- Network Security
- VBA
- Financial Analysis
- Microsoft Exchange
- Netbackup
- Microsoft Word
- Quicken
- Dreamweaver
- MySQL
- Campus Vue
- Microsoft Access
- Java
- Microsoft SharePoint
- Silverpop
- ODBC
- Veritas Net Backup
- Photoshop
- Avaya PBX
- Change Management
- Oracle Developer 2000
- Customer Relationship Management Crm
- Artificial Intelligence Ai
- Customer Relationship Management
- Artificial Intelligence
Chris Hancock Summary
- Chris Hancock, based in Phoenix, AZ, US, is currently a Manager - Telecommunications Systems at Blue Cross Blue Shield of Arizona. Chris Hancock brings experience from previous roles at Carvana, Ancora Education, Delta Career Education Corporation and JPMorgan Chase. Chris Hancock holds a 2010 - 2013 Bachelor of Applied Science (B.A.Sc.) in Operations Management @ Arizona State University. With a robust skill set that includes Training, Management, Leadership, Higher Education, Data Analysis and more. Chris Hancock has 2 emails and 4 mobile phone numbers on RocketReach.
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