Chris Gilbert Email
Head of Operational Improvement @ FLETCHERS SOLICITORS LIMITED
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Chris Gilbert Location
- Preston, England, GB
Chris Gilbert Work
- 2024 - now Head of Operational Improvement @
- 2022 - 2024 Head of Legal Strategy and Operations @
- 2022 - 2022 Business Analyst Manager @
- 2019 - 2022 Continuous Improvement Consultant @
- 2015 - 2019 Process Improvement Manager @
- 2015 - 2015 Customer Experience -Design and Delivery Lead Agent @
- 2014 - 2015 Service Improvement Manager (simplifying customer life) @
- 2011 - 2014 Corporate Complaints Manager @
- 2002 - 2011 Telephonist then Team Manager @
Chris Gilbert Education
- Aberystwyth University
Bachelor of Science (BSc) (Business, Management, Marketing, and Related Support Services)
1999 - 2002 - Shrewsbury School 1994 - 1999
Chris Gilbert Skills
- Customer Experience Management
- Complaint Management
- Service Improvement
- Change Management
- Stakeholder Management
- Stakeholder Engagement
- Customer Service
- Internal Communications
- Customer Experience
- Management
- Process Improvement
- Leadership
- Retail Banking
- Banking
- Business Analysis
- Basel II
- Credit Risk
- Project Management
- Requirements Analysis
- AML
- Business Process Re Engineering
- Requirements Gathering
- Integration
- Agile Methodologies
- PRINCE2
- Business Process Design
- Project Delivery
- Strategy
- Data Migration
- Analysis
- Governance
- Financial Services
- Project Planning
Chris Gilbert Summary
- Chris Gilbert, based in Preston, England, GB, is currently a Head of Operational Improvement at Fletchers Group. Chris Gilbert brings experience from previous roles at Fletchers Group, Fletchers Solicitors and Royal Bank of Scotland. Chris Gilbert holds a 1999 - 2002 Bachelor of Science (BSc) in Business, Management, Marketing, and Related Support Services @ Aberystwyth University. With a robust skill set that includes Customer Experience Management, Complaint Management, Service Improvement, Change Management, Stakeholder Management and more. Chris Gilbert has 2 emails on RocketReach.
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Top FLETCHERS SOLICITORS LIMITED Employees
Chris Stevenson
Head of Marketing- Fletchers Solicitors
United Kingdom
Charlene Mann
Managing Director New Acquisitions
Manchester, England, GB
Peter Haden
Chief Executive Officer
London, GB
Tom Astbury
Director of M and A
Manchester, England, GB
Natasha Read
Partner
United Kingdom
Nadia Kerr
Partner
Manchester, England, GB
Alison Flaherty
Director
Liverpool, GB
Alexandra Lynch
Chief Financial Officer
Liverpool, GB
Chris Gilbert
Head of Operational Improvement
Preston, England, GB
Matt Wines
Head of Digital
Manchester, England, GB
Lisa Lunt
Partner
Liverpool, GB
Sandra Robbitt
Head of People
United Kingdom
Greg Harrison
Head of Finance PI
Skelmersdale, GB
Philip Lee
Head of Finance - Clinical Negligence
Liverpool, GB
Lorna Bailey
Head of Learning and Development
Liverpool, GB
Sev Manassian
Head of Systems Development
Euxton, GB
Noah Milton
Director of AI
London, GB
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